eber123

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  • Hello, unfortunately we didn't find an easy, automated way to import the asset information into WHD. We have done, and do, the following: * Manually import assed information into WHD * Link assets with users * Check on each call / ticket that the information is still updated We believe it is a lot of work to get it up and…
    in How are you using assets? Comment by eber123 June 2014
  • Hello, Straight away there are only two ways that I can see how to update a ticket by email: * The user replies to an email send from WHD * A ticket was send by the user to the helpdesk / servicedesk (WHD), putting in the subject line the ticket number (Ticket 12345). Both options work very well. Depending on the setup…
    in Update WHD ticket by Email Comment by eber123 August 2018
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