Comments
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Or better yet, integrate the custom fields with the built-in fields to support process flow. Don't segregate the Custom fields in their own separate pane.
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Tech UI
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Possible assign a sub-group of Techs (i.e. Mids Shift or Days Shift)?
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Very desirable.....I have more Custom fields than built-in fields.
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Deleted that test client and established a second one....works now. Thanx, Blanky!
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I've established a Client Admin Role and assigned it to a test client. However, that test client is not seeing any tickets in the Login-->History-->Search for the appropriate Request Type. It seems I must associate this test Client with Locations, Depts, Groups, and/or Admin Roles, but have not yet been able to allow the…
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Same issue here...need to remove fields that we don't use and group custom fields to support ticket action tasks.
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Yes and yes...
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Yes, we only have the one)
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Client Admins versus regular Client accounts? I'll have to dig into that one...I don't want to lose the normal client associated the individual tickets, but it sounds like that should work. Thanx!
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I've worked around this by establishing custom date/time group fields that the Techs have to populate manually. It's painful, but the required data is being collected. Will relook this need and write a new Idea or Forum Questions, if needed.
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Found that WHD uses your office hours to adjust the Time Since Update data. Removed that setting since we're a 24/7 shop and the two fields now agree.
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No joy....using multiple locations and listed test client as the client admin for several sites. Also listed the test client as CAB authority for all sites. I'm missing something, it should work.
