Comments
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This would be a game changer if we could schedule tasks, notifications to trigger based on date entries in Service Requests. Other departments in my organization are not adopting SWSD because of the lack of this feature.
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This is needed. I would use the criteria category/subcategory. Right now I have endusers who want to click on "New Ticket". I have custom forms for tickets that appear based on subcategory. I need these ticket/incidents to automatically convert to Service Requests (that use the same custom fields) to get the workflow…
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Do we have a status on the other task users being able to see the comments left by the approver?
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I agree with both of abogo's suggestions and I look forward to seeing them both available in an upcoming release.
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Hi! We are quite excited about this development and we would like to bring our other divisions on board. I already have 'built' areas for them in our Service Desk. But change is hard in this organization. Do you have any end user specific videos that I can use to introduce the concept to them and hopefully get them excited…
