duece7

Thank you for the suggestions. We do allow and default to HTML emails. The kicker is if I enable the "Include Action Links" under Email -> Options, then the Status links will show up in the emails (Closed, Open, Etc..). We disabled this because it was to busy and confusing for everyone. For testing, we did check this box…

Correct, that setting is NOT checked.

After working with support, our issue was related to certificates. We had a valid certificate for our WHD server, however, our local domain CA was not listed in WHD's list of approved CA's. We never received errors related to this but once we added our domain controller (local CA) to WHD's list of CA's via portecle it…

We have that setting to go to the web interface for ticket approvals. For the resolution confirmation method we have email. These settings only specify what happens when they click the link correct? The issue is they are not getting the Yes/No links to confirm resolution. What are we missing to get the Yes/No links to…

They get the email but there are no Yes or No links for confirming resolution. When we change the status to confirm resolution, shouldn't there be the question above that says "Was your issue resolved?" then have Yes and No voting links to click?

Thanks Pabely, we are able to sync with NPM with no problems at all and it brings assets over to WHD. The issue with NPM is that it isn't really pulling anything useful for us to use. Even with WMI settings configured in NPM it's only pulling things like Windows 10 and IP address. We could really use things like serial…

Thanks Percy, we were hoping to minimize the amount of apps/programs we need to manage this stuff. We actually have a lansweeper license that is expiring because we switched back to WHD. We loved lansweeper for it's ability to find endpoints but their help desk wasn't as robust as we wanted and not as easy to customize. We…

We can connect properly via a command prompt and we've ran all the WMI tests and tools and they connect just fine. We also use Solarwinds ipMonitor which utilizes WMI and it works just fine. Windows firewall is turned off on the server as well as target machines. We've combed through the logs before and everytime we either…

Got it to work! I had an admin account in the login field under incoming mail accounts instead of the actual mailbox user. Once I updated the account info it created tickets from the inbox. Thanks

Yes, we can log into that email and the messages are in the inbox unread.