Comments
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This would be a huge improvement even to link to manager in AD or even to simply adhoc an approval person on a ticket. please please can this be looked at?
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we had an issue where it wouldn't automatically assign check lists to request types. Seems like its a bug but a workaround we found seems to suggest Request Types that perhaps were created from a very old version of WHD need to be opened and saved again - in some cases then restart the WHD services. If you create a new…
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it can do with the drop downs, but generally any section of a ticket just 'disappears' . Or sometimes you click on a ticket to open it, it doesn't open and just takes you back to the Group screen. We generally all use Chrome but have seen it over the years with IE \ Edge. And as jvbott24 said, its definitely got worse as…
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Its getting so bad, I'm having to consider finding a different product because it just isn't getting fixed
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Both those would be ideal, especially the ability to pull manager from Active Directory. Will upvote them! thanks
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Which version did you upgrade to, RC2 ?
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Upgrading Google Chrome also resolved this for us
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Not sure if you resolved this - we use Gmail for business - its best to generate an 'Application Password' in Gmail as Google can often block service accounts
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I like Check lists function - i think it would also be good to include a check list for clients when raising a ticket via the portal. For example new starter - manager raises a ticket and can select what they require i.e. Access Fob, Mobile phone, Software Packages - i sent my idea to SW !
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Does anyone know why when i try upgrading from 12.6 to 12.7.1 it just hangs on the "This may take a moment screen" ? I left it for 2hrs and it never installed.
