dpm74

Spot on, working fine now I've changed those - thank you 

...actually, it looks like it may be location based, as after more testing the options are all available when no location is selected, but once I select one and save, we have only the default and current options. Thanks for the pointer.

Hi Pabely, no location / priority restrictions in place. I've been playing around and have just created a test ticket where one of my first line techs could change priority after creation, so I'm going to do some more testing to see if I've got it working consistently or just got lucky! Will report back.

@"j_a_catlin" Excellent, many thanks! Your help is much appreciated here, this will make my life a whole lot easier

@"j_a_catlin" Hi there and thanks for coming back to me, however it's the Incident / Service Request / Problem field that I need, so that I can distinguish between Incidents and Requests in my reporting to the business.

We've just moved from IE (didn't have this issue) to Chrome, and now have the issue. Was there ever a "fix" deployed, or any more recent updates?