dpitcock

This Feature Request is for Service Desk

I would like to have the Task data added to the incident API. This ties directly to the incident record and shows all the work (tasks) that was associated to the incident.

You now provide asset information as part of the API but the Owner field is not one of the fields that is offered. That is one of the most important fields since that is where you define which user is assigned that asset. For example, who was the laptop assigned to.

I would like to have the Closed Time Stamp field added to the Incident API. The API for Incidents is only part of the solution. You also need to have Tasks assigned to those Incidents to tell the true store of where time is being spent on a ticket. I also support and API for Assets and include software installed on those…