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Hi Simon, You're right, the node list tends to float when it's let loose. To vertically re-dock, as r.h suggests, you left-click/drag the top of the node list into the area just left of the application window; you should see the snap-to lines indicating where the node list will doc when you release it. It's true that the…

The purpose of the config change template is to generate a sequence of CLI commands that accomplish a specific config task. If you put ASCII for Escape followed by the ASCII for Return in a native CLI command within your template you should get the results of that action when the script executes its series of CLI commands.…

Aaron, I think the tool is always going to write into the directory you define as root. You could define the path where you want the files as your root, if you want (File > Configure). Try writing the path directly into the Root Directory field, check Create Directory, and let the tool create the directory for you. That…

See this section of the NCM admin guide: Adding Windows Active Directory Account Users

That error doesn't sound right. Config change templates are different from device templates. Device templates include the commands needed to interact with the device during a config operation (download, for example). If you have the device template in the installation directory (Program Files/SolarWinds/Configuration…

jswan, No change to Execute Command Script; same as in NCM 6x. D

You can use Manage Applications and Service Ports (NetFlow > NetFlow Settings) in the Orion Web Console. Doug

mdriskell is correct; the $Note variable that captures information related to a given alert functions as a runtime cache. There is not permanent record of what is held by the variable. Sorry to disappoint. I assume you would like a permanent record and I'll call this to the product manager's attention as an enhancement…

Hi, Make sure you're running the Syslog and Trap Services with administrative privileges. Doug *** Running Syslog and Trap Services as Administrator Although the SolarWinds Syslog Server and Trap Server are installed and launched with Administrator access, you must manually grant them such access in order for them and…

This is exactly right; you can use either syslog polling or an SNMP. Besides having NCM send an email--in response to the alert--you can have it take other specific actions, if desired. It's all documented in the NCM administrator guide; look for the sections on NCM alerts. Let me know if you have any trouble. Doug

patriot, Page 191 of the NCM Admin Guide includes the information that "When the alert triggers, the results of the NCM action are stored in the Orion database (in ${Notes}) and used as part of runtime processing of an alert..." and "...the results of this [alert-driven] download are written to an alerts table in the Orion…

A User Activity Tracking report shows this information. You can see it in either the NCM Web Console or the desktop application.

I'm assuming the ISDN interfaces are being managed in Orion and NCM. If you don't need NCM to include them in your backup, you can try unmanaging the interfaces in Orion.

Make sure that the Syslog and Trap Services have administrator rights. Doug Running Syslog and Trap Services as Administrator Although the SolarWinds Syslog Server and Trap Server are installed and launched with Administrator access, you must manually grant them such access in order for them and their jobs to run…

You can check that the jobs are titled with non-alphanumeric characters, as detailed in this article: http://support.solarwinds.com/kbase/ProblemDetail.cfm?ID=1376 D

Hi, So the question seems to come down to whether or not NCM can do TFTP transfers to Nortel/Avaya. And the answer is ‘Yes.’ The key to getting this working properly is to set the UploadConfigIndirect command in your device templates (default dir C:\Program Files\SolarWinds\Orion\NCM\DeviceTypes); and adjusting the…

aaronesg, What version of NCM are you running? Thanks. Doug

I flagged this for dev attention. Please confirm, though, that you have removed NCM on this server with Add/Remove Programs in the OS. Thanks. Doug

You should run the exe on any Orion poller to which you are planning to have devices send NetFlow data.

sotherls, A new NCM 6.0 integration with Orion requires NPM 10.0. However, if you have NCM 5.5.2 and upgrade to 6.0, but you keep the NCM integration module at 5.5.2 (don't install the 6.0 integration module, in other words), you could get retain your integration with NPM 9.5.1. One important caveat: the policy and reports…

I'm calling the dev team's attention to this. What resources are the zombie download processes tying up? Doug

Are the non-generic admin accounts part of an Active Directory user group? If so, we have a know issue for which I can send you the KB article. If all of your accounts are valid NCM accounts, then they work in the Orion Web Console integration. Let me know how your accounts are setup and I'll suggest from there. Thanks.…

Switch port connection data is collected as part of node discovery but only if you use the Network Discovery Engine. If you import nodes from another database you still need to run a Network Discovery to pick up the switch port connections. I hope that helps. Doug

rcahill, With an extra 't' soon to be scrubbed away, here is the information the link should serve up to you. I apologize for the inconvenience. Doug

Try restarting the SolarWinds NCM Information Service. D

Try editing the relevant device template in the software's installation directory (by default \Program Files\SolarWinds\Configuration Management\DeviceTypes). If you edit the line <Command Name="DownloadConfig" Value="Show Config"/> according to what your device expects, the download should work fine. Doug

If you just want to monitor those devices in NPM then the main requirement is that the device support SNMP version 1, 2, or 3; that's how NMP polls MIBs for data. Doug

You can use browser print functionality (File/Print) to print reports from the Inventory view in the NCM Web Console. What report are you trying to print?

Hi James, You can definitely migrate NCM to a different machine and re-establish integration with NPM. To do it, follow the steps in the sections Uninstalling the NCM Integration Module and Moving Orion Network Configuration Manager. Doug

I think you will be able do this with a Config Change Template. See the chapter on Working with Config Change Templates in the Orion Network Configuration Manager Administrator Guide. When you're familiar with the scripting tools, refer to the section of the SolarWinds Information Services Data Entities for the firmware…