dickie ✭✭

Absolutely, agree. I want to be able to have my custom diagnostic pull down menus (a better category/sub-category decomposition for our business need) to be above the incident title. Often the requester just doesn't know what to type in the title and description. Having them be guided through a menu process, first, helps…

This is a huge issue for us, as well! @"rmena" our current work around, if you didn't know, is to have the requester CC their supervisor in the incident request, and have the agents check the CC and update it if the requester forgot to do it. Read permissions need to be scoped for CC'd. Not great, but it works.

Adding update CC field automation rule is definitely a step in the right direction, but it needs to list dynamic users e.g. "Incident Requester's Manager" - which is what you have in Service Catalog Process actions.

I just tried to provision the Azure field "employeeid" into a custom field created in SWSD. Failed. I edited the attribute list and added the custom field "employee_id". I was then able to create the mapping between Azure and Solarwinds. But the provisioning failed - "Custom Attribute "employee_id" is not supported. This…

Hi, sorry, but I'm not seeing anything new with regards to "Simplify and reduce the work required to hide fields in a dynamic form". Maybe I'm missing something, but the "Set up field logic" page shows all the same stuff.

@"caitken" - so my understanding is that a custom form may be appended to the 'standard/base' incident request but may not entirely replace it. The standard/base form has fields for: Requester, then Header, then Description, then CC & Department (if set visible), then anything you put in a custom form. I can give the…

@"danielaharon" thank you, that provides a clearer picture, but raises more questions. I'm not trying to be disruptive, but: * Why couldn't a more complete explanation be part of the release notes? * Why couldn't the ticket url be the export column for such 'interactive' reports - no tedious build/compose clickable links…

Please illustrate the use of Object ID and contrast with the incident number - I'm not understanding the value-add here.

I'm new to Solar Winds Service Desk, so apologies if what I am about to add is already possible. If I understand the request correctly, our organization would love this feature as well - our core business involves IT connections with customers, so to be able to at least provide custom forms, tailored to the particular set…

Thanks @"joeybrown". I trust you will broadcast any progress on this as it happens.

I just tried it today and no luck. Kind of odd since Microsoft added the ability to set up custom fields and mapping - they just haven't closed the loop to make the provision work.