dhibberd

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  • We have expanded our support hours a lot over the past year. As Mark Wiggan's said, we have a support office in Ireland, and we recently opened a support office in Singapore. This gives us 24 x 6 coverage for cases. The quickest way to get a support rep working on your issue is to submit a case using our online form. Cases…
    in Where is support when you need it??? Comment by dhibberd November 2008
  • The license reset service is back up and operating correctly again. Please let customer service know if you continue to have problems resetting or parking licenses. -Doug
    in License Manager not working Comment by dhibberd November 2008
  • Thanks for your feedback on this. I'll get with the support team and see if we can change the way we use the ticketing system to fix the problem.
    in SW Support times Comment by dhibberd September 2007
  • We upgraded our customer portal last week and are having a few problems with manual license resets. We're working on this right now and should have it fixed very soon. In the meantime, if you would like to call customer service at SolarWinds we can help you. I'll post back here as soon as we have the reset feature fixed on…
    in License Manager not working Comment by dhibberd November 2008
  • Debbi, I'm very sorry you have had problems upgrading to Orion v8.5. As you have seen, we have undergone a lot of change here at SolarWinds in the last 12 months. Our support load has increased as we have grown as a company, and we have been hiring additional support techs to provide the level of service that you have…
    in Orion 8.5 - oh my! Comment by dhibberd October 2007
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