davidmaltby · Principal Architect

Yes, currently TFTP Server will not fetch from sub-directories. This has been a request from customers and our product management is considering it for a future version. Thanks,

Yes, there is a Thwack thread about this issue. It is located here: You might be seeing the new NetBIOS resolution that we are doing in NTA 3.1. As you see in the other post, at the present, you can't turn off the NetBIOS from within NetFlow. We'll correct this in a future service pack hopefully, but you can turn all name…

The IP addresses for the historical data are only going to show the DNS name of the last resolution that we made on it. So, unfortunately, all the data for an IP address (over time) will always show up in the web console as the last DNS name that it was resolved to. For NTA to keep the DNS name at the time of the event…

Not that I have done this myself, but I would take the following approach. I would create a new custom property called "SevereProblem" on the Orion servers that was a "Yes/No" data type. Then on that Orion database, I would create a SQL job that runs every 5 minutes and that would update the field based on the CSV file and…

Yes, this is a bug that we already know about. Here's the workaround: Running the following from the command-line will remove the service from both Orion Service Manager and Windows Services: sc delete netflowservice Sorry for the inconvience. Thanks,

The "Monitor All TCP/UDP Ports" button is misworded. Also the "Monitor All" button icon is just an icon and doesn't represent the current state (i.e. being checked or not). Both of these just need to be changed. The first just being wrong and the second causes confusion. As for the monitored port totals, the changes made…

Can you call support and get them an EOC diagnostics? I really can't tell what your problem is without more detail. If you've already submitted a ticket, can you get me the Support ticket number? Thanks, David

Here's a link to a list. http://www.iana.org/assignments/protocol-numbers Thanks,

It is a known issue that the NetPerfMon service won't stop in a timely manner. Right after the install and during what is called the "Configuration Wizard", you'll see a message that it is trying to stop the NetPerfMon service. Open up the Windows Task Mananger, find the 'NetPerfMonService.EXE' process, right click on it,…

So, if I remember this correctly, once a day, NTA service would try to resolve all the old IPs that it has that were stale (Maybe 7 days or older, I think was the default) or have never been resolved (2 days default?) Anyhow, it would send out the DNS requests in batchs of 500 at a time. After getting answers for all of…

If you open the System Manager, and then open up the Interface's properties, then you can adjust the values by checking the "Custom Bandwidth". Hope this helps, David 

Can you check the process memory of your browser? I assume that your on Internet Explorer. We have an issue that we've seen where the auto-refresh is leaking memory if you've got maps with lots of elements on the page. Is that what you have? Thanks, David

The quickest way that we can help you is if you get a diagnostics to us. Run the application that is in the Orion install directory which is located by default at: C:\Program Files\Solarwinds\Orion\SolarwindsDiagnostics.exe Walking through that application will create a diagnostics file. Then attach it to this Thwack post…

What version of TFTP Server are you using? We had an issue with earlier versions. Please try again using the latest version 9.2 of either Free TFTP Server or the Toolset. Thanks,

We have now released 9.2 which allows for an install on x64 OSes. Again, we do not support x64 OSes, so any issues that you have with 9.2 must be directed to this forum to be noted and/or resolved. Thanks,

No, it isn't just you. We've had that bug recorded in development for a long time now. It has been fixed already in the future release of NTA. Thanks,

We are in the works of providing an offical release to correct this issue. As Mark indicated, we've create a fix that has not gone through a full quality assurance testing cycle, so it is for testing only. Thanks,

This is a known issue, but only occures during a 20 second window when the first monitored interface of a node receives flows. The NTA Sources resource will show that it is receiving the flows and will have a link to go to that view, but you'll recieve this error. If you wait the 20 seconds, then this issue should not…

Is this the only node that you're monitoring NetFlows with? Can you see data for the other nodes? Was OrionNetPerfMon, the only service that was down? Is the "SolarWinds NetFlow Service" stopped? Can you see the flows (on port 2055) if you use a sniffer trace? Those are the first few steps. Thanks,

To create this type of report in Report Writer, you need to create a new "Advanced SQL" report. Then in the SQL tab cut-n-paste the following query.. SELECT Nodes.Caption AS [Node Name], Interfaces.InterfaceName AS [Interface Name], --Add up the total transmit bytes for a month and divide by the number of seconds in a…

Being new to the product, I didn't know about a database hack that addresses your specific question. You can enabled a resource to allow you to edit the number of rows it will display. Here is the T-SQL that you need to run on the EOC database to allow you to edit the max row count for the Global Active Alerts resource..…

Didn't you ask this question in and received an answer? Oh, wait, I re-read your question. Thanks, David

You know, now that I think about the wording of both of those, I see the confusion. So, to explain, the uncompressed and compressed settings are the same as they were in NTA 3.0. They have to do with the flow data itself. The Maintenance setting indicates how often to perform a shrink on the SQL Server's database and…

Did you reapply NTA 3.1 SP2? This is a common error that we see when a repair is done on NTA. (It in effect removes SP2) Thanks, David

Let me talk with the Network Atlas team and see if they have seen this particular issue. Microsoft indicates that issues encountering this error are fixed in IE 8, so you might want to try on a box with IE 8, just to help us verify that it is the same issue that Microsoft is describing. Ref:…

If I remember right, that means that he’s missing the following file:TrafficAnalysis.configWhich is by default at:C:\Inetpub\SolarWinds\Orion\TrafficAnalysisIf that file is there… Check for the following line in the file… <property name="NetFlowSummaryViewID" type="System.Int32" friendlyName="NetFlow Traffic Analysis View"…

Thanks for finding this bug. We've logged it and plan to address the issue in a future release. Thanks, David

So, I'm guessing that you have 3 or 4 columns in that view. The widths of the combo boxes are a percentage of the column's width, so yea, that does make it tough. There is really no reason why the combo boxes couldn't be a bigger percentage.. As you can see, there is plenty of room left. I'll file a bug in development and…

Can you attach the file/files that you've created? I'd like to get a better idea of what you are trying to do. Thanks, David

So are you seeing this on the home page or just in log files? Can you provide a screenshot if it is on the home page? I may know the error that you are referring to, but just want to make sure. Thanks, David