Comments
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I'm really not understanding how local Windows accounts, won't provide you with what you need. Maybe you don't realize that if you use a local account of the EOC box, that remote boxes logging into the EOC website, can still authenticate with that local Windows account. When they try to access the EOC web console, they…
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Are you not seeing the SolarWinds.Shared.dll file at the following, default, location? C:\Program Files\SolarWinds\EOC\Network Atlas It would be that folder that you want to give the access of authenticated users to. If you can't find the file, then personally, I'd download Process Monitor from:…
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One of the other development leads here found some info on the web that might be related to your problem. Personally, I haven't seen this issue before. Is the Website running as a .Net 1.x website rather than a .Net 2.0 website? Here is a link that talks about it and a resolution:…
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Hmmm.. I'm very surprised that you'd receive a crash at all. The trail versions of Toolset can't export or print at all. When I attempt to export with a trial version, I get a message box that states... “Printing and Exporting are not enabled in the Evaluation version.” Thanks,
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Can you try to click the "Emulate IE7" button in IE8 and try to reproduce your issues. If this does fix them, then I believe that we can find a simple solution for you with a small change to the website code. BTW, can you post some screenshots of these issues? Thanks, David
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EOC needs to be able to contact those Orion servers via a TCP connection on port 17777.. See the "Adding an Orion NPM server fails." section on the following link for some more details: http://www.solarwinds.com/support/eoc/docs/ReleaseNotes/releaseNotes.htm Thanks, David
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Maybe there is something with NetFlows from this device that is causing the NTA service not to recognize it. Could you please contact Tech Support and get them a PCAP file from WireShark. We have a tool that will replay the traffic and then I can anaylize it in the debugger to see what is up. Please include the IP of the…
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If the update executable is called Netflow-3.0-Update.exe, then is will automatically run with you run the installer package. That is if they are in the same directory. Thanks,
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Have you looked at a sniffer trace of the incomming data? If not, you can use WireShark to do that. It is a free tool located here: http://www.wireshark.org/ If you do see that Flows are coming to the port (default 2055), then you can save the file and attach it to this thread in Thwack and I'll take a look at it, just to…
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What version on you on? Now that 9.2 is out, I would suggest uninstalling 9.1 and installing 9.2. See if that helps you out. Thanks,
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Since EOC's website uses NTLM authentication, the simple answer to your question is no, but maybe you can describe what you are trying to accomplish and there may be other means to achieve what you are looking for. For instance, if you are just trying to avoid entering in the credentials on a box, then you can have Windows…
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1) Although it is possible, this isn't a good idea. Having a live standby poller, would cause a lot of locking contensions on the EOC database. Further, it would also add a lot more strain on the Orions that are being polled. If you stop the "SolarWinds EOC Services Host" service on the standby, then you could avoid this…
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You need to have some text in between the <A> elements which will become the link displayed. For example try: <A HREF=portiq-l1>http:/.../A> That will make a http://portiq-l1 link show up for the text. You can change the text in between the <A> elements to anything you like. Thanks,
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We have already identified this issue in Tech Support. We are testing a fix in QA at the moment. Please contact Tech Support so that we can help resolve your issue. Thanks, David
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You should be able to install the product once again after performing the following steps: * Delete the install directory for the TFTP Server (if it exists). The default location is C:\Program Files\SolarWinds\TFTPServer * Delete the Install Shield directory that contains the TFTP Server install information. This is…
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Sorry about the delay in responding. Product management would like for me to assist you here. I'm in the process of coming up with a means to support you here. It may be a manual process or a change in our install, not sure yet, but our hope is that by your feedback, we can start toward supporting x64. I will post again…
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I seem to remember hearing about this error from tech support, but I believe that was back in the NTA 3.0 days. Is that the version of NTA that you're installing? Is this a database upgrade of NTA? If so, from what version? (NTA 2.2.1 maybe?) Thanks, David
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Are you logged in with an administrator account? With all the things that you are able to do, it sound very likely that the account that you are using does not have enough permissions. Try using an administrator acccount so that we can rule out permission issues. You may also try to do an reinstall, but use our newest…
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Craig, The custom properties defined for all the Orions should be collected by EOC when it polls for its data. Let's start by verifying that EOC has polled the Orion in question. In the EOC web console, go to the "Orion Servers" tab. See if there is a date/time under the "Last Polled" column. If there is, then let's open…
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It is most likely that we do not have the MIBs for this device in our database. We can verify this if you could look up a value for us by performing the following steps: * * Open up the MIB Browser and set the IP Address of the device * * Navigate to the sysObjectID node with an OID of 1.3.6.1.2.1.1.2 and select it. * *…
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There was a known issue in NTA 3.1, where we were dropping traffic. It should be fixed in Service Pack 2. Try that and let us know if that helps. Thanks, David
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Yes, if the traffic goes through both interfaces. All the traffic for an interface is recorded and no attempt at hiding "duplicates" are made. Since NTA lets you look at the data on specific interfaces, we keep all the traffic even if it goes through many of the interfaces on many devices. Thanks,
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We've been trying to reproduce the error here in house, but are unable to. Could you provide more details? Is there something special with your Network Monitor configuration? Can you go to the Add\Remove Programs window in the Control Panel and click our Support Information link for the Toolset product and provide us with…
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This might not necessarily be a bug. So, in NTA 2.2.1, this summary charts were displayed by default with a range of 15 minutes. In NTA 3.0, the range is now by default 2 hours. This change was made due to a survey taken on Thwack. Anyhow to further explain, data points on the graphs are indicated for each increment in the…
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No, that isn't correct. You can create LOCAL accounts on the EOC machine (whether it is in a domain or not). Then it doesn't matter if you're connecting to the EOC website from a machine that has an authentication association at all. Thanks,
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That feature is already planned for the next release of NTA and we're already working on it. Thanks, David
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I have verified in code that you cannot select a particular NIC card. It will always bind to the default NIC. We can look at adding this ability into future versions. Do you have any suggestions on how you would like for this feature to work?
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I must apologize on behalf of SolarWinds for this response from our support. I'm the development lead on ToolSet and am looking at the source code right now to get you an answer. I'll get back to you in a short while. Thanks, David
