Comments
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Ah...for some reason I've never really examined the status/options. Is there a way to either include or not include a status types in emails to techs? I think the next thing I need to work on is email templates.
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Can you show me a screenshot of the Criteria from example 1? What I want is for a client approver to be able to approve via email and then for the status to change via action rule or whatever. I don't see a place in Criteria to trigger based on an approved ticket. Am I missing something?
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That worked. Thanks!
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this is a good one. shouldn't be too hard right?
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Quick question: My approver is neither client of the ticket nor tech, rather a client approver. Should matching the criteria of a word in a tech or client note on a ticket fire an action? Does the approver note qualify as a tech note?
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I see the box but it's only deleting the 10 that show up in the gui as far as I can see.
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agree
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This is the one big area when porting a wufoo db to whd where we find whd doesn't hold up. This would be amazing.
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I have set up an action rule that looks for a specific word in the tech note of the approver and if it finds the note it will close the ticket. It's a little hacky and relies on the approvers to type something in. Would be better if it was just one step. The problem is that there isn't an option for closing a ticket when…
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The problem with changing the approved status type to something auto-resolves is that I only want this process for a subset of approvals. I think maybe I'm barking up the feature request tree here?
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Here you go. Our New User Request process involves providing new users with access to a number of different potential systems that all have different approval/account creation processes. I have the process mostly set up. Here's the short of it * User fills out ticket * Active Directory account is created and change in…
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how does the status change when the approval process is completed?
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Totally just thinking of that as I'm the whd admin and people are always forgetting to turn on/off
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Yeah. I've looked at email templates and something about the process always seems to make me not want to do it.
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Oh yeah... Thanks! On Tue, Jul 25, 2017 at 5:41 PM, kellytice
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Thanks Kelly. Do you think this functionality could potentially be built in or is this impossible? Is it worth a feature request? David
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I assume you mean you have a ticket that is created via an action rule. Can you share screenshots of the action rule tabs?
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I have 3700+ messages, but the gui only shows 10 messages at a time and i don't see a way to delete more than those 10. Is there a way to do this on the backend or a better way via the gui?