dastubbs

Hmm... Maybe like pscanlan said, you might want to open a ticket...

Hey Leos, no. They ARE showing in the response after I send to a CC'd tech or person. It's like it worked before the upgrades.

Apparently, I didn't hit save when I added the line to the conf file. It's working now. Thanks!

This was the first thing I tried. Had a colleague say it was fixed in HF2. It didn't work either...

So, has anyone seen a fix for this? They said it was in HF2, but it didn't work for us. Still can't CC anyone on a ticket...

Awesome! Don't know how I missed that one!! THanks!!!

How about any CC'd on the ticket? I don't see them listed as well. I winder what the work around actually fixed???

Kindly refer to the link : https://support.solarwinds.com/SuccessCenter/s/article/WHD-12-7-8-no-longer-sends-emails-for-other-Techs-in-the-CC-BCC-fields?language=en_US Found this in an earlier thread. THey say it's a work around until new code comes out. Other users said it works perfectly! I'm rebooting my server tonight…

Yes, we've recently upgraded as well and have the same issue.