darryn

I was working on a software helpdesk and trying to resolve an issue with the application not being able to send emails. My access to the client was restricted so it was difficult to do a lot except over the phone. After about 6 months a conference call was called with their I.T. and a few suits. Half an hour and we have…

Another one from my helpdesk days. Working for a well-known accounting application provider. Customer was on the phone (no remote access then) and I was becoming increasingly frustrated. "ok. can you see your desktop?" "yes" "what can you see on your desktop?" "My Computer......" <me thinking: Great! finally getting…

‌It all comes down to the perceived value - is the higher dollar cost initially going to outweigh the ongoing costs of a slower database? THis is an age old arguement that cannot be won when dealing with bean counters