darrenl

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This is (still?) an issue in v12.6 in 2018. Have opened a support ticket (referencing this discussion!) and if necessary will update here. I have found a potential workaround of sorts. It is possible to select the FAQ (checkbox) and export (as TSV, for example), then edit the source (carefully) to remove the problem (good…

in Web Help Desk 12.2 Won't edit existing FAQ's that had any kind of formatting Comment by darrenl November 2018