dans9717

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  • I started getting these errors after I upgraded to 12.5.1. What I ended up doing to fix this was go through my action rules and try to get a little more specific with which fields I'm using. If you're too broad on your criteria it will fire off for tickets that it shouldn't. Also look at which rules you have cascade turned…
    in Odd error with Action Rules Comment by dans9717 October 2017
  • I can answer the first question. You cannot change custom fields within a specific ticket. Custom fields are global objects and cannot be modified within a specific request. You can drive an action rule off of them, maybe you can do that to suit your needs. If they answer yes, you can modify a custom field value and vice…
    in Requests from a client Comment by dans9717 January 2018
  • I would like to place messages on the Tech Group Calendar as well.
    in Add an entry into a tech group calendar without creating a ticket Comment by dans9717 September 2017
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