danielleh ✭✭✭✭✭

Thanks for sharing this information with us. I know you went into this thinking the functionality was there and you ended up submitting feature requests. We do have Feature Request forums where you can create an idea which is then reviewed by the PM. Upon review, the community will then be able to vote on your feature…

MVP and SCP are two separate programs. We are working on more refinement with regards to maintaining your MVP status annually. Those guidelines will be shared this year and go into effect January of next year. With regards to waived fees for SCP, MVPs will receive this perk but please stay tuned for a formal update from us…

Hi Radioman-- Would you mind posting these requests in the NPM Feature Request forum so it can be reviewed by the right eyes? I do not have the ability to separate your post from the rest of the discussion, otherwise I would move it for you :) Thanks! DH

You can send to any address in the US or Canada today. How the package is intercepted is up to you.

Hi Josh - we will get a new one sent out to you!

This list is a little dated... We now have "What we are working on" posts in which you can see what others have requested. Audit tracking is a well-known feature request (see comments here). Please add your voice to the vote if this is something you would like to see. Here is a post for all "What we are working on" threads…

Hi Marek-- Really appreciate the feedback thorough request. I have this marked for the PM to comment on. In the mean time, check out this "What we are working on" post. It is updated frequently so keep a look-out. Thanks, DH

Absolutely and I will make sure that feedback is passed to the appropriate people. In hindsight, we should have also posted within the community and I'm working Support Management to put these processes in place in the event that this or something similar comes up again. Really appreciate your time and I'm glad we were…

Hi pstewart726, I forwarded your comments to support management yesterday and they informed they've directly reached out to you with regards to your recent experience. Thanks, Danielle

All, Please trust that this feedback has been forwarded to the appropriate teams. Below is a message from SolarWinds Support Management: Thank you all for the feedback. In the advent that our response times or the speed in which we are working the case ever becomes a concern, we encourage all of our customers to let us…

Yes, I sent an inquiry last night and confirmed Support would be in contact with you. Apologies for the delay, please let me know if you have any further questions.

Hi all, The issue has been resolved and you should be able to place orders once again with ease. **Those of you who placed an order between 7/8 and 7/18** I have tried re-sending the email confirmations for you to complete your order(s). Please check your email and let me know if you did/did not receive the email…

Thanks for this information. I will follow up with you shortly.

Hi dunman-- When you are in the NPM forum, you should see a blue "Write a New Post" button on the right hand side. A drop down will appear with which forum you wish to post in. 

Moving this to the NTA forum. Please follow this conversation there. Thank you, DH

Upon opening a support ticket, would you please post back here with your ticket # and keep us updated with your progress? Thanks! DH

Hi radekn-- Thank you for sharing this with the community! I would suggest uploading your customized report to the Content Exchange area as well, Thanks again! DH

Bobross is correct, this is a well-known feature request. Please see the comments posted to this "What we are working on" thread. Thanks, DH

You have 1 "like" over there from Quang Le. There is interest around this. Let's see if the conversation picks up.

Beijota is correct, VoIP Network Quality Manager is the new name for IPSLA. 

ak00 - Could you please post your ticket #? Keep us updated with your progress. Thanks! DH

planglois Please forward to salesexecs.. I've updated the blog you referenced with this contact information. Thank you for bringing this to my attention.

Check out Mav's updated "What we are working on" post, specifically #3. Thanks, DH

Hi rvaldes-- In the 10.2 Release Notes you will see this added as an additional feature: * The machine types for multiple Cisco devices--including ASA 5585, Nexus 5548, and Pix 501 devices--are now recognized. Glad to hear the upgrade fixed this issue for you! Cheers, DH

The Getting Started space is specifically for docs and tutorials we have posted to walk users through the site. There are no discussions in that space. In Getting Started, there is a short doc on which will explain what these tabs do. For example, you will receive a notification in your Communications tab after I post this…

Did you submit a feature request through support? (If so please post your ticket #) Or were you planning on posting it to the APM Feature Request forum? (Please link to that post here) Thanks! DH

Mark - our IT team has implemented the changes needed. Can you confirm from your end that this is remedied? Thanks, Danielle

So sorry for the delay here. There was a holdup but we are actively working on this now. I will provide an update ASAP.

Mark, Our IT team implemented the fix a little over a week ago. The fix seems to be working from our end but please let us know if you are still seeing issues. We'd like to say thank you for all your help with this. We have created a badge for those of you who help us make our site better each day. It's called "thwack…