damien.solodow · IS Senior Systems Engineer · ✭✭✭✭✭

Interesting; SAM 6.02 seems to be reading my 2012 R2 Hyper-V server just fine. It will be interesting to see what the solution to the issues you're having is.

What is new in the RC? We're likely interested in checking it out, but I'll need to make sure our network geeks know what to go play with. :)

You could do it with a SQL Agent job. However, there is an easier way to do it. NPM includes an "Unmanage schedule" utility. This wizard based util creates an object that you run as a scheduled task on the NPM server and it accomplishes what you're seeking.

I'm not sure on that (as I'm not a SW employee), but I can tell you what worked for us: Download the RPM, and copy it to the appliance/Linux box extract it via gzip sudo service webhelpdesk stop yum localinstall webhelpdesk.rpm sudo service webhelpdesk start Make sure the console doesn't report any errors after the start;…

That's a good question; I haven't seen it yet either.

I agree that it would be nice to see more rapid releases, but given this was from 12.5.0 to 12.5.1, I wasn't expecting anything huge. I'm just glad it no longer looks like an old Mac app.

Sounds like a very useful project. However I'm not seeing a download link here or on CodePlex; am I just losing my mind again?

Yep.

Looks like my IIS template was an older version that hadn't been replaced with this one. Doh! I'll split out some of the extra things I'd made (mostly around performance monitoring of ASP and ASP.NET applications) into a new pair of templates and upload.

Yep, that fixed it on our install as well.

Hmm. I seem to have both, wonder why it hates me.

Yeah, I thought I had that set but it apparently didn't fire when the app blew up. Unfortunately I was out of the office the day it happened, so I couldn't test at the time and we can't reproduce the issue on demand.

Time to fire up some PowerShell. You'll need to launch an elevated session on a machine with the WSUS RSAt installed (doesn't have to be the WSUS server) Then you'll need to run this: $wsus = get-wsusServer -Name WSUS.FQDN -Port X The port will be what your WSUS server runs on (defaults are 80 or 8530 for HTTP and 443 or…

Is the NTA service running on your Orion server? I had some issues upgrading from RC2 to RC3 with the service not wanting to actually start & run.

Looks like that's an HP server? Assuming you're polling the server via WMI (you should be) install the "HPE Insight Management WBEM Providers" on the server. 

Windows Firewall has a set of built-in rules you can use: Make sure they're enable for the proper firewall profile (probably domain) and should be good to go

Been keeping an eye out for the USB chargers to come in stock. Also very sad that the magnets & stickers have been gone for so long, especially for those of us who don't (even pre-Covid) get to hit a lot of the shows to swipe them from the booth.

Hmmm. The main issue is that WMI Query Language is limited and doesn't support doing a sum. I think in the Citrix license portal you can combine the files to a single count.

So you have a single license server and it's showing multiple instances of each license type?

You'll need to update the WMI queries in the template. Change PLD='MPS_ADV_CCU' to PLD='MPS_ENT_CCU'

What does this WMI query show: SELECT Count, PooledAvailable, InUseCount, PLD FROM Citrix_GT_License_Pool

Ah; so it will just age off rather than being killed at once. Makes sense; will just set a reminder for after the retention setting date to see if I need to shrink the db.

Couple of questions here: - Since the "legacy" traps and syslogs aren't migrated, is there any reason to keep/preserve them after installing Log Analyzer? - If not, is there a handy way to clean them out or is it just a SQL script with a few truncate tables?

I have a support case open on one issue we're having (errors when editing nodes) but have a few other issues around the new alert manager: Our "you're low on disk space" alerts are reporting disk size in bytes rather than a more useful measure like MB or GB; and I'm not seeing a good way to convert. The other headache is…

WebHelpDesk includes Tomcat but not the Apache HTTP server. You're best bet is to rely on WHD updates to handle keeping it up to date. You can (and a number of people do) use Apache HTTP server as a proxy to WebHelpDesk to handle things like single sign-on and the like. But if you're doing that, you installed the Apache…

The executable is a self-extracting zip file. It extracts a dll and a readme file.

You'll probably have better luck posting this in this forum: Network Performance Monitor However. Read the NPM implementation guide;NCM and NTA will plug into NPM so your pre-reqs and other information will be from there. As far as database, make sure that you're running a support SQL version on it. Changing the db server…

Depends; what platform is your web server? SAM has templates for Apache, IIS and some of the other players. I haven't seen one for Nginx yet though.

My first thought would be the "Test" option under Action Manager: If you have a lot of alert actions using the macro though, might have to query the database to find them. If you need to go that route, let me know and I can rough out a query for you.

I've used this: Offline Windows Password & Registry Editor Works great.