d3dzd3d · IS Supervisor - Operations · ✭✭✭

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  • As a part of this, if a task or approval is completed, it should update all referencesy. Our biggest issue right now, is that while we forget to check tasks, we do work in the tickets. If something has been approved or a task completed, the current list in My Tasks will still show the item as still needing work. If those…
    in Ability to create a View All - Incidents & Tasks Comment by d3dzd3d August 2022
  • Perhaps a standard field in the incident template that is linked to the CMDB, for those who are using it, so that you can start typing a computer name to attach to the ticket? Maybe that field has a checkbox (still a little manual) to enable searching the CMDB so that in case the CI has not been created, you can still…
    in Auto Attach Computer to Ticket Comment by d3dzd3d August 2022
  • The latter part of your request seems doable with Azure and is somethign we are looking into as well wwhere users could use that to find information and s to more simple questions, so we can focus on more technical issues, AND if they cannot find the infomration, they can trigger ticket creation.
    in Microsoft Teams integration Comment by d3dzd3d August 2022
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