cwbuecheler

Comments

  • +1 - this is kind of a weird oversight. Why is there not GET endpoint? The tasks within the ticket object are just ID/URL - no name, no completed value. Really need to be able to access those for the app we're building!
    in Add GET Support For Tasks API Comment by cwbuecheler September 2023
  • In case anyone else ends up here, there is an undocumented GET endpoint in the API: /incidents/{incidentID}/task/{taskID} will get you ALL of a given task's data, including its completion state. This is still a little suboptimal as it means iterating over every task per incident and doing an API lookup for each one ... but…
    in Add GET Support For Tasks API Comment by cwbuecheler October 2023
  • Unfortunately that doesn't change anything - that's just JavaScript code, which has trailing commas. It gets stringified into properly formatted JSON before submitting to SAManage. HOWEVER, I did determine the issue! I was sending data that looked like this: { "id": 267194, "name": "redacted", "email":…
    in Is It Possible to Update a User's Custom Fields Via the API? Comment by cwbuecheler August 2023
  • Thank you for the info! Sorry you're having trouble too but good to hear I'm not the only one. I was considering submitting a service request but it sounds like that's not going to be of much use either.
    in Is It Possible to Update a User's Custom Fields Via the API? Comment by cwbuecheler August 2023
Default Avatar