crossan007

I'm not sure what would cause that. If you find out, do please post the solution back here! Thanks,

in How do I filter out my Active Directory student accounts and prevent them from logging in to Web Help Desk? Comment by crossan007 December 2014

That's interesting... I currently have two AD Connections set up, each querying separate AD Security groups in WHD, one for our "on-site" staff, which is about 150 users, and another connection for "off-site" staff, which is about 1,100. The AD Connectors then hard-code the location to "on site" and "remote" respectively.…

in How do I filter out my Active Directory student accounts and prevent them from logging in to Web Help Desk? Comment by crossan007 November 2014

A also can't seem to use the API sessionKey authentication method. I can successfully acquire a sessionKey, but I can't seem to make other requests using the sessionKey

in Web Help Desk REST API Comment by crossan007 November 2016

You can set up (multiple) active directory connections with search filters applied. For instance: (&(objectCategory=person)(objectClass=user)(memberOf:1.2.840.113556.1.4.1941:=CN=xxxxxx,OU=xxxxx,OU=Users,DC=xxxxx,DC=xxxxx)) This search filter will recursively match group members of the group listed after the ":=" You could…

in How do I filter out my Active Directory student accounts and prevent them from logging in to Web Help Desk? Comment by crossan007 November 2014

Also, it seems like I'm not the first to ask this questions: Re: Web Help Desk REST API Web Help Desk REST API Need some API help on C# please This post may seem to suggest that maintaining session cookies is necessary (but is only required for uploading files via the API): Uploading attachment to a ticket via the API

in API Requests failing when using sessionKey authentication Comment by crossan007 November 2016

crossan007

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