crippsb

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  • This would be great for us too.
    in Variables in incoming emails Comment by crippsb March 2014
  • I found with IE and x64 bit you may need to do a regedit and change the [HKEY_CLASSES_ROOT\DWRCC\shell\open\command] and add the path to the CustomURL @="C:\\Windows\\SysWOW64\\CustomURL.exe \"%1\"" Chrome what fine (no shock)
    in Dameware / Web Help Desk Integration Comment by crippsb March 2014
  • I can't wait to fly my drone into 7 across
    in thwack Monthly Mission - November Edition Comment by crippsb November 2013
  • It's not that bad of a setup it's just a matter of deciding if your using ADFS / SAML to authenticate with remote systems. If you don't plan on doing it i would recommend keeping things simple.
    in ADFS and Webhelpdesk setup Comment by crippsb April 2014
  • We had a similar cases with other applications and found groups don't help us in situations like this. What we did was us the extensionAttribute# field(s) and populate it with the word STAFF. That way we could do more advanced LDAP querys with it. Our import is simple on our base DN and uses the below search…
    in AD/LDAP OU Groups Comment by crippsb March 2014
  • This example does an OK job at explain it Licensing SolarWinds Server & Application Monitor - YouTube If your running other SW packages like NPM the Node / Volume are added in.
    in SAM Licensing Question Comment by crippsb May 2014
  • Being able to change the client via Email subject would be a great feature. Most of us open tickets on behalf of others via email because it fast and easy. 
    in Using Code to Manipulate Tickets via Email Messages Comment by crippsb March 2014
  • This did the trick https://[WHD_server]/helpdesk/WebObjects/Helpdesk.woa?username=username&password=password
    in ADFS Backdoor Comment by crippsb April 2014
  • HI Alex, Easy answer is nope, and a sales rep will love to talk to you. Speaking from the world of windows SAM adds up quickly so you need to have an idea what you want to monitor. We ended up going unlimited in a similar sizing. 1 Node = 1 Monitor 1 Node + 1 Volume on the node = 2 Monitors 1 Node + 1 Volume + 1 Monitored…
    in SAM Licensing Question Comment by crippsb May 2014
  • You first need a ADFS authentication server setup in your active directory or other environment. That is more work then configuring WHD. Do you have a ADFS server?
    in ADFS and Webhelpdesk setup Comment by crippsb April 2014
  • I've done a bit but it's not that exciting. I have some IP POE cameras (and older IP encoders) that I can get basic SNMP info. We were mainly using it for the camera down problems with an over extended POE switch. When it comes to motion style of alerts I find the camera and email does a better job. We had an Axis model (I…
    in Monitor Network IP based CCTV Camera Comment by crippsb March 2014
  • I also would like to be able to do this via email subject if possible. IE. <client = emailaddress>
    in Tickets on be-half Comment by crippsb March 2014
  • Could you not just do two connectors? Connector 1 OU 1 Connector 2 OU 2
    in AD/LDAP OU Groups Comment by crippsb March 2014
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