cpmarks

Is there a timeline on a 12.8? Or maybe a 13? Is there ever going to be the new iOS mobile app?

We found this related to tickets where a tech was reassigned a ticket but the new tech is not a Level member of the associated tech group. Adding the tech to the tech group (even as additional level, adding as manager did not work) and then logout/login the tickets displayed. It's an OK workaround for us until it is fixed.

YES!

Are you using outlook.office365.com as the email server with a standard mailbox and assiciated account with Exchange Online licensing applied? Basic or Mordern authentication? 

I was having an issue as well but finally figured it out. Didn't need to use IP or FQDN just hostname. All would probably work. The account needs to be a local SQL account and not a Windows Domain account. I ended up going into the SQL Management Studio and created a new account under Security\logins and provided boh…

Sent a DM long ago. Still waiting for access to the beta app.