conners

As far as I have seen since that feature was introduced way back it was only ever for the tech that flagged the ticket

They should do fine as long as you do not use status as part of the criteria.

You connect to the TCP port that the instance is running on (default 1433 when configured), but you have to configure TCP connectivity on the exchange instances first with different ports

Only way I can think of is to copy the ARD database onto the Windows box and point WHD to it. Then just periodically copy it over to keep it up to date

You need to split that into 4 different reports and then combine them in a composite report

You need to have your mailserver present the mails as plaintext

Company is just a grouping of locations, so if the tickets do not have locations set and the locations are not assigned to companies you will get no reporting info back on the Company category

Make sure you take into account your business days

Best bet is do a trial install and let it populate the initial database, dump each table to CSV (data only) from Oracle, disable FK checks on MySQL and then import each table.

You need to apply the hotfix for 12.3 to correct this, you can get it from the customer portal

Those variables are only used in email tempates

Short answer no, long answer they can only be created through the asset reservation section in the tech interface or through the asset search part in the client side EDIT: asset info tab is for showing / assigning assets to the ticket.

You need to set the FROM email address in the email for the client you want the ticket raised against.

The "On-time Status" category to get what you need

Check the case of the email address in the mail attribute compared to their SMTP reply address, if they are not exact case matches you will get this issue as AD is very case sensitive

Two big things when doing the ADFS SSO thing is you need WHD setup for SSL and only using the HTTPS port and if installing ADFS on anything below Win server 2012 is download ADFS 2.0 from MS as the role on 2008R2 is for ADFS 1.0 which isn't SAML 2.0 compatible. When creating the RP trust use the metadata provided by WHD,…

Edit the custom field and the display ID is the one you need

You have to upgrade to version 11 first before going to 12

If you on 12.3 non hotfixed there is a widget bug, download and install hotfix 4 from the customer portal

I use the following batch script running from c:\Backup to dump mysql and then pickup the file after our backup solution; @echo off cd /d "c:\Backup" del whdbackup.sql C:\"Program Files"\MySQL\"MySQL Server 5.6"\bin\mysqldump.exe --no-defaults --add-drop-table --user=<username> --pass=<password> whd > whdbackup.sql I just…

Make sure that the email address they are sending as matches their tech account otherwise it will be rejected

I'm pretty sure that FAQ's are not accessible from the API at the moment

For the transaction logs issue change the database recovery mode to simple, you only need the full recovery mode if using transactional backups.

If they are not already logged into the CAS system they will still need to authenticate against it first.

Do you mean the default search filter?

Do an advanced search on both email and username and you will likely find an inactive account

As long as you just untick the active box on their account nothing will change on there tickets (apart from seeing [i] next to their name) and you will still be able to search / report on their account.

If you are on 12.2.0 the HTTPS redirect is broken

The tags only work in the subject and body of the action rule email

If you are using IE 8 or below this functionality is doesn't work, try another browser (which is advised for techs anyway) and it will work.