conners

As Justin says increase the email timeout as office 365 is horribly prone to timeout issues, set it to at least 180

You can do average open time, that will give you what you want, make sure the resolved status does not have count time enabled.

WHD is trying to search LDAP for the client and not finding them, create a manual client record and they will be fine

Go to setup, email options and change "Include Graphics In HTML E-Mail" to "No (GMail/Outlook friendly)"

This has been happening since Chrome v34, looks like they are breaking the AJAX refresh that happens when the note editor opens.

As long as the distro group actually has an SMTP address to receive email then WHD should not have any issues sending to it

You could create action rules per keyword to set the request type on ticket creation

Unfortunately you can't as only admin accounts can override approvals

You need to use the load balance assignment scheme not round robin

Chrome in general has been breaking things in Web Help Desk lately and because of this I have generally stopped using it because it is just becoming a complete mess, if Firefox didn't exist I would rather use IE than Chrome!!!

Go into the TECH table and find the row with the admin account name (USER_NAME column) change the 1 in the USE_LDAP_AUTHENTICATION to 0 or NULL then in the PASSWORD column for that row clear out the content of that cell and type in a password. Save the changes and you should be able to login

The built WMI scanner will never be able to pickup printers and baremetal hosts, your would need something with SNMP scanning

You can update Tomcat yourself by downloading it from here (within same major version); http://tomcat.apache.org/download-70.cgi and then overwrite the \webhelpdesk\bin\tomcat directory with the one you downloaded making sure to keep the folder name the same. Make sure that Web Help Desk has been stopped before doing this.

If you assign a ticket to yourself you won't get an assignment notification

I believe this is a known issue if there are lots of custom fields involved

DEB package support was removed in version 12.0.0, but you can convert the RPM with Alien to a DEB package

You need to use the whd_stop.bat and whd_start.bat files in the Web Help Desk directory making sure to right click run as administrator, as restarting the service will not read the config files.

That's not an issue with the config, it's that the user account does not have send as permissions for the email address you are sending out as.

It uses a pre defined view to pull back the attributes, you will probably need to raise a support ticket to find out what tables / columns it's referencing in the SCCM database

If you just close the problem it should do that automatically without the use of an action rule

What command did you use to dump?

If you are on 12.1.0 you will need to apply the hotfix or go to 12.2.0 as there was a deadlock issue in plain 12.1.0

Make sure you have the following java installed otherwise the app won't run at all; Java for OS X 2014-001

Unfortunately personal address cannot be filled in by the LDAP import, what I would do is create some custom fields and map the attributes you want to them.

Works for me, check internal DNS to make sure pointing to the right server, especially if you have moved the server recently

When a client is logged into the portal they see their name at the top right next to the logout button, same as techs see.