cliton1981

Adam, Please send the information to cliton.godinho@solarwinds.com Thanks

Thanks, we will investigate. We use 3rd Party components for diagraming. I believe there was a case raise with them, we hope to get a solution.

Bbagent, If you are on active maintenance, please raise a support ticket with us to look into. Thanks

You can try right click a node and get information about the node. If this can help, I can give you a 24 hrs key to evaluate the product. Just drop me an email (Cliton.Godinho@solarwinds.com) and we can continue the discussion.

We can certainly look at this option in the future. I see you have raised a feature request, that's a good starting point. Thank you

Hi Harrijs There will be appropriate customer messaging with regards to the licensing subject for Web Toolset, once we are close to the release. We cant disclose this information as of now, because it might change and we don't want set false expectations. Is there any particular reason for this question ?

Brian, let me take this opportunity to get your feedback on the NTM Map layout and what features would you like NTM to have in the future ? you can input your ideas here

Noted, Brian. I will take this as feature request for our future release.

Mike, Could you raise a support ticket, so we can take action ? Also, we would appreciate if you attach the SNMPWALK from the switch, helps in our investigation. Thanks Cliton Godinho

Ralph, To investigate this issue further, i would kindly request you to raise a support ticket. In the support ticket, please attach the SNMPWALK from your device(s) using this tool SolarWinds Knowledge Base :: SolarWinds SNMP Walk: A new tool for collecting SNMP MIB walks Thanks Cliton Godinho

Reset forgotten NTM Map Password. * Go to start menu -> type "Credentials Manager" in search field * Open Credentials Manager * Follow the screenshots 4. Find default Credential file name 5. Remove the default credential file name 6. Next re-open NTM 7. After reopening NTM – click on New Network Scan 8. Dialog for new…

Dave, can we hope on a call and discuss this further ? Please email me your preferred time and date. cliton.godinho@solarwinds.com

Adam, we will need diagnostics file to further troubleshoot your case. Could add run the Orion Diagnostics process and attached the file to your open case ? We will track your case from there on. Thank you Cliton

am not able to view the attachment, could you email it to me at Cliton.godinho@solarwinds.com ?

John, That's strange. I would recommend to open a support case, we will be requiring the diagnostics from NTM for investigation.

Hi Greg NTM does NOT support NetBIOS in the current version. This however, is into our roadmap and is being tracked. In order for NTM to identify Windows machines in this case 192.168.44.189 and 237. You would need to feed in the WMI credentials for these devices in the Discovery Wizard. With regards to your questions…

Hi, Are you referring to the Evaluation version of NTM ? If yes, I would need more information on the data you entered for discovery. Could we have a 15 mins, GoTo Meeting session today or the next week, to look into your issue ? Let me know. Cliton

Thanks Jason, This seems reasonable request for our future releases. This begs a question on how would you want to represent end points to switch port mapping ? your ideas ? Regards Cliton Godinho

Adam, Could you please use the MIB Brower and get the interface table: 1.3.6.1.2.1.2.2 ?

Hi Could you please raise a support ticket for this case ? Thanks Cliton

I think its best to open a TEC case with cisco to understand, if there is issue with the hardware or the software. Here are Release 15.2(4)M Caveats from cisco.com Cross-Platform Release Notes for Cisco IOS Release 15.2M&T - Release 15.2(4)M Caveats [Cisco IOS 15.2M&T] - Cisco Syste…

Adam, give use a day or two to look into this. Will get back to you on this. Thanks for your patience.

Jeremy, We have announced the EOL for LanSurveyor. We have a new tool called the Network topology Mapper which can display multiple links between 2 nodes. I would recommend to try out our 14 days trial.

Hi Dtaylor The function you are requesting is not possible in the product. However, let me give you a workaround, which i believe can help your case. * Try creating a custom group for these Unknown Nodes, under Settings -> Node & Group Management resource -> Manage Groups and Add a dynamic Query to this group (example All…

Hi Dinesha, NTM cannot export to graphML or GML at the moment. This will be taken as a Feature Request. Please vote here http://thwack.solarwinds.com/ideas/3385 Thanks Cliton Godinho

Hi John When you entered the SNMP V3 credentials. Did you use the test option in that page to check if the device(s) responded to the entered credentials ? Please let me know. Thanks Cliton

Hi Pat I am assuming you are using the Interface Gauge gadget in Workspace Studio. Am afraid, there is no option for what you are requesting. i.e change color or flash. The best what the gadget can offer is for the user to modify thresholds, which will increase or decrease the yellow and red indicators/meter on the gauge.…

Hi Jason, That's the behavior of NTM discovery. NTM goes out there and discovers everything related to the data entered into the Discovery Wizard. Filtering is the mechanism we have so you can hide nodes which are least interesting for you to display. The other option, where you can exclude unwanted nodes being discovered…

Bjoern, The error looks like a permission problem. Are you running the tool (SolarWinds Subnet Calculator) with Administrator rights ? you can check if the user has admin rights by following path Control panel > Administrative tools > Computer management > Users and groups. Regards Cliton

Hi, Are you just looking for mapping the clients network and visually displaying it or Is it detail inventory, the use-case out here ?