clearcircuit

Can you have it upgraded to atleast 11.2.1 because haven't tested this fix yet on 11.0.4?: Below are the download links based on the bit version (Windows) for WHD 11.2.1: http://downloads.solarwinds.com/solarwinds/Release/WebHelpDesk/11.2.1/WebHelpDesk-11.2.1-x32-Eval-12124.zip…

typhoon87‌, you don't have to manually install Java if you'already on WHD 12.2. as the POODLE Vulnerability issue only affects Java 6 and below.

john.house‌ Please use this script to update the HOST_PORT from your WHD database: UPDATE PREFERENCE SET HOST_PORT=80; In addition, also make sure that the Server DNS Name is properly configured in the following location: Setup > General > Options > Server DNS Name Hope this helps.

What version of WHD do you have? I believe there was a known issue with an older version of WHD before. Have you also tried a different browser or perhaps clearing the browser's cache files?

Can you try using the following (provided that the "hostname" command result to: pro-server-goodpasture.local): 127.0.0.1 localhost.localdomain localhost pro-server-goodpasture.local pro-server-goodpasture 255.255.255.255 broadcasthost ::1 localhost pro-server-goodpasture.local pro-server-goodpasture Save the hosts file…

uwsguy01‌ can you please try the following? I have tested this one out on WHD 11.2.1 so this might work: This solves the issue with older version of WebHelpDesk (WHD 11.2.1, WHD 12.0.1, WHD 12.1.0): 1. stop WHD services. 2. download Java SE Runtime Environment 7u45 (jre-7u45-windows-x64.exe) in the archives of Oracle:…

You just need to upgrade your Google Chrome to version 73.0.3683.75.

WHD also works with ciphers="TLS_RSA_WITH_3DES_EDE_CBC_SHA,TLS_RSA_WITH_AES_128_CBC_SHA” with an "A-" grade

Google Chrome just released version 73.0.3683.75 and it fixed the issue with the attachments no changes needed in WHD, definitely a browser issue.

There is actually a setting to "Allow User Lookup" in the following location: Setup > Tickets > Options > Allow User Lookup This specifies whether the CC field enabled by the above pref will dynamically look up users within the Web Help Desk to suggest addresses while the user types. Note that this will expose email…

jgrimes‌ Can you verify if WHD hosts file is similar in the example below?: Get hostname by executing the following command: hostname For example, you're getting the following result: powerpc.testdomain.com Your hosts file should look like this: 127.0.0.1 localhost.localdomain localhost powerpc.testdomain.com powerpc…