cklecker

I solved this by having a canned-response ticket category, then a category for each canned response. I have an Action for each of these that detects this category has been chosen, then the action modifies the ticket by adding the canned response, saving and closing the ticket. It's a lot of setup, but it works.

This would be a wonderful addition

Basically if it is an editable field in the web client, it would be nice to edit/search for it via the API.

The API will do exactly what is says, but like Justin said it is very limited. Make sure it does everything you want it to before you venture down this road. It is limited in surprising ways. And it appears Solarwinds has no interest in making it a worthwhile API. They don't even use it in house.

Yes you can. Create your software as a child asset. You can even set an Install count. Then for each computer the software is installed on, make the software a child asset of the computer. Is a little clunky to do but as long as you don't change it often it works well enough.

Could you use the Ticket Type: Problem/Incident for this? Major Project would be a Problem ticket, and sub tickets to the project be incident?

Not that I have found. It is okay once it is setup, but during trial and error of figuring everything out it is a real bear.

Yup. It's clunky.