chrislee1107

I am going to guess your organization has opted to monitor every port of every switch. For us (School District) that wasn't cost effective so looks like we are stuck with the manual method. Would love to be able to use a report like this though. Just checked and we are up to 1000 of our 2000 seats. Will reach out to our…

in Rick's Favorite Report #1: Display the last time data was transmitted or received on any switch's ports Comment by chrislee1107 April 2017

As pabley stated the prompt you get when click authorize should be the desired mailbox credentials. If you use yours it will pull your mailbox in to make tickets (know from personal experience).

in OAuth Authorization Issue Comment by chrislee1107 October 2022

Was afraid of that. Will play with PowerShell and post what I work up once working.

in Tech Status Report Comment by chrislee1107 July 2018

Tried that and it will change the status every time the ticket is updated back to Open.

in WHD - Change status when ticket Escalated or De-Escalated Comment by chrislee1107 April 2016

stevendolinsky, It is not a matter of visibility all tiers can see "Working". Working status is used by the tech to acknowledge the ticket and are working on it. Issue if I am Tier 1 and was working on a ticket and status set to "Working" when I escalate to next Tier unless I remember to set back to "Open" the next Tier…

in WHD - Change status when ticket Escalated or De-Escalated Comment by chrislee1107 April 2016

chrislee1107

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