chrisgrande

Just tried the fix and still having the same issue. Also having issues where tickets are automatically set to "open" when a client replies.

in Anyone having action rule issue in 12.7? Comment by chrisgrande May 2019

Same here been using before MacDesign was bought out. I have a few 12.8 issues open also and I just got back to my desk and noticed a missed call from Solarwinds - probably calling to give me the news. Here's hoping for a fixed build. Hilariously 12.7 fixed a long open bug one of our techs in another department was having.…

in WHD 12.7 now available Comment by chrisgrande May 2019

I just got a message from support that clearing the bulk actions should fix this issue. Did this fix it for you? I'm assuming you had to recreate any "Modify Ticket" actions from your Action Rules? Were you also seeing hundreds of "Rule applied" messages on the history of tickets?

in Anyone having action rule issue in 12.7? Comment by chrisgrande April 2019

I opened at ticket last Thursday - still waiting on a reply. Wanted to see if others were having this issue. The trace in this post looked very similar: Re: WHD 12.7 now available

in Anyone having action rule issue in 12.7? Comment by chrisgrande April 2019

Looks just like my error, do you have Action Rules?

in WHD 12.7 now available Comment by chrisgrande April 2019

Were you able to achieve this?

in Read Only Permissions Comment by chrisgrande February 2020

chrisgrande

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