chriscampbell

Bump .. This is needed!

Hi Daris, The security team is reaching out directly to get a full understanding of the issue. We can see that your reached out to technical support with this issue. It looks like the ticket was not transferred to the correct team but we have been made aware of the issue. Any other security related items, please email…

rcsteve, Please reach out to Support, we can assist with getting the license added and helping you upgrade. Thanks, Chris

I appreciate the suggestion and the willingness to help! That is awesome ! That is a suggestion I can take to the Patch Manager team. The problem is our testing consists of creating applicability rules that dictate whether the package installs or not. So releasing the product untested may not speed up anything because it…

@kjstech We have had issues recently due to unforeseen issues(Texas Freeze and power issue, December 13th nightmare, and changes in our security posture) Did you put a support ticket in? We are more than willing to help out if you put a ticket in. We do take time to test the packages before releasing and this one was…

Bill, It won't cause an issue if it fails. The upgrade does a check to make sure the environment is valid for the upgrade. If it is not, it reverts back to the previous version. Let me know if you need anything. Thanks, Chris

ecklerwr1 You can go from 2020.2.1 to 2020.4.1 without an issue. I will get that document updated to reflect this. Also, message me your case number privately

Did you try the full 2020.2.1 offline installer? The latest one contains hot fix 2. Also, make sure that you aren't seeing your anti-virus flagging any of the files. We have been seeing false positives when the anti virus definitions haven't been updated.

Is this what you are looking for??? Device templates are here OrionwebsiteiporhostnameOrion/CLI/Admin/DeviceTemplate/DeviceTemplatesManagement.aspx Connection profiles are here Orionwebsiteiporhostname/Orion/NCM/Admin/ConnectionProfiles/ProfileManagement.aspx

You would want to put the same commands that you would use for the CLI in the Page 4 window. Think of that windows as a glorified putty session

Behr, I work in support I'm sorry you are running into this issue I worked with Jared last night Please call in, we need to take a look at this issue asap. We need to get logs, a sample minidump and debug from your system. We also have a temporary workaround that I would like to try to resolve the issue until we can fix…

Have you put in a support ticket? One thing we have seen cause this issue is port exhaustion. You have more devices being monitored than a single poller can support

If you open the SCP /SFTP server, you set the account there(See below) . You can also test the connection using WinSCP

Anyone that is running into this issue please contact support. We do have a temporary workaround but we would like to collect information on the troublesome machines to get a cause as we are having a hard time replicating the issue in our environment for this. Thanks, Chris 

I'm thinking the active response connector would work best for this Here is an article on this How does Cisco Block IP active response work - SolarWinds Worldwide, LLC. Help and Support

Its in the following location in the registry: HKEY_LOCAL_MACHINE\SOFTWARE\EminentWare\Data Grid Service Look at the ConnectionString Entry: Data Source=DBServer\Instance;Initial Catalog=EminentWare;Integrated Security=True "DBServer\Instance" should be the database and instance where Patch Manager is currently stored.…

It is a secured appliance.. Not possible to install any antivirus on the LEM appliance

Uniswtc This is a database query issue. Here is how you fix it Error: Array dimensions exceeded supported range - SolarWinds Worldwide, LLC. Help and Support Thanks, Chris

Which version of NCM are you running? This is a fix for an older version. Not able to update Firmware Vulnerability Data in NCM - SolarWinds Worldwide, LLC. Help and Support Thanks, Chris

This is definitely 100% in the browser every time I have seen this error. We usually see this in Internet Explorer and a clearing of the cache resolves it. Have you tried another browser on this machine?

This is kind of a tricky one. Would it be certain machines or certain usernames. Would it be based on the user logon at the same time or within a certain time period ? Can you provide a scenario of what you are trying to do. We would need some sort of constant that you are trying to fire on. I'm in support, you can also…

Not a problem at all! Best way to accomplish this is with an execute script job. On the Orion webpage, go to Dashboards>Config>Jobs Create a new job Below are the steps after you have selected "Create New Job" Page 1 Name the job and hit the dropdown to select Execute Command Script on Device and hit next Page 2 Choose the…

JS, Did you modify the connector to point to the correct log facility? In the Sourcefire connector, you should see /var/log/auth.log in the configuration if you set it up the same way as below(Image from the Cisco page you posted above) Another thing to check is that you are receiving logs in the auth.log folder. Open a…