Comments
-
Thank you for taking the time to share these details with the community and for reporting them to our support team. We sincerely apologize for the frustration and disruption these issues have caused to your workflow. Please know that our engineering team is actively working on these items. Below is a status update on the…
-
Thank you for your patience and for sharing your feedback. We completely understand the need for a stable environment before making the transition, and we appreciate that the price point aligns with your requirements. We are currently finalizing the WHD 2026.3 release, which is targeted for the end of September. This…
-
Thank you for sharing your concern. We understand the need for stability while managing security updates. Please note that CVE-2026-28323 is officially fixed in the latest version, Web Help Desk 2026.2.1. Regarding the architecture shift and integration needs, the API will be available in the 2026.3 release, which is…
-
Hello everyone, We’ve been following the feedback here closely and want to address the upgrade challenges many of you are facing. Why this upgrade is different: The 2026.2.1 release was not a standard update; it involved a complete replacement of WHD’s underlying technology stack. This modernization was essential for…
-
Link is working now.
-
We hear your concerns regarding the stability of the 2026 branch. The transition to our new tech stack in version 2026.2 was a major milestone intended to modernize the platform, but we recognize that it has introduced unexpected challenges. Please be assured that we are already making sincere efforts to stabilize WHD asap…
-
Hi there, request you to reach out support so that we can understand the actual root cause.
-
Hi there, request you to reach out support so that we can understand the actual root cause.
-
Hi, would be happy to discuss the issue in detail and assist, if you can log ticket for it.
-
Apologies for that. Team is rectifying that link.
