cheryl1 · Staff Technical Academy Specialist · ✭✭✭✭✭

So my first thought is a custom SNMP poller if you can find the OID that gives you the metrics you want to see. I found some threads on Thwack discussing how to monitor those ports. It looks like someone replied to this question about a month ago with a similar answer to use a UnDP, I'm not sure if you saw that? Outside of…

Oh boy, I confess I'm not super versed in the toolset tools, and it's been quite a while since I've played around with them. The only thing I can think of is that if you use the down arrow to highlight one of the entries and then hit "delete" that might do it. This is the tool in Engineer's Toolset, yes? If so, and it…

Will do! 

Whoo hoo! I'm also going to point a few people I know in PM and etc to this thread. Some great insight. Not sure any of them will actually respond, might just lurk, but this is a great use case I'm shamelessly snagging the SWQL too in case another customer can use it! Thanks everyone! I love it! 

I wish! Best way to make this a standard in the product is the feature request. That said, I have added this to my collection of "great ideas from Thwacksters" to share with future customers with the same need. @"Rachel.Davidson" I'd love to see an example of the final output email (appropriately redacted screenshot of…

Voted! 

SolarWinds/Logs/Orion is a default location, so it's possible the installation wasn't done to defaults. This is also why an issue like this is very difficult to resolve in a forum thread, so I'm hesitant to continue making broad suggestions because I don't have the visibility into your environment to be effective. A couple…

This is a solid troubleshooting process but also a significant one. I'd like to make sure that Rabbit is the issue.

Thanks for posting these articles, @"donrobert5". I noticed on the Create a UnDP article the navigation path is outdated, and I have flagged that to the InfoDev team and support for updates. Incidentally, check out the web console UI in that video! That's an old one! We redesigned the UI in 2016, but with tools like UnDP,…

From your post, it seems like you might not be using the right OID. (?) You may want to verify that first. Have you considered checking with Fortinet and seeing if there is a different OID that may allow you to display the value in a gauge? UnDP does support gauges with percentages (such as CPU utilization), but the OID is…

Thank you! I hope this helps! This kind of interaction is one of the things I love the most about Thwack. Everyone has "communities" these days, but most are just boards where stuff is posted, not communities where people help each other. Thwack is a community!

Correct, at least as much as I know from interaction with the Product and UX team. There are a lot of benefits to the modern dashboard architecture and more capabilities, not the least of which is modern widgets and not being constrained by the static columns, where every widget in a column must be the same width. When…

Has someone from support reached out to you? Be sure to share the Insights report with them. The suggestions on the alerts are good ones. Isolate if it's the alert or the action, and once you execute the action, check the Actions Execution log (default location: C:\ProgramData\SolarWinds\Logs\Orion ) to see if there is a…

As much as I love our little corner of Thwack, this may not be reaching a wide enough audience. Have you tried the Alert Lab? https://thwack.solarwinds.com/product-forums/the-orion-platform/f/alert-lab 

Hello! so while you can't directly *merge* a classic and a modern dashboard, they are built on different technologies, you can add some of the widgets you're used to in classic views, to a modern dashboard, such as table widgets (Nodes, Availability, etc) This article should help you get started on what kinds of widgets…

Good start. I'd also review the settings for NetSend on the target machine.

@"heldy" I chatted with one of the support managers I'd been working with this AM. He's going to have someone reach out to you and take another look. I apologize for the delay and the issues you're having. Hopefully, we can get this resolved. 

Thanks, @donrobert5 Given some of the other issues, I'm very skeptical of this one, but I have asked a couple of support managers to have another look at this one.

Hey Rachel, I'm glad you started this thread! I'd be very interested in how to easily do this as well

For any concerns or issues with licensing, reach out to Customer Service or your Maintenance/Renewal rep, they're the only ones with the access to figure out what a licensing warning is about. I added a screenshot of this post to the notes I sent on, per our direct message. 

I sent you a friend request. I think we have to connect first to send a message. Then the option should be available in our profiles. Orion Insights is a good suggestion as well. That is a self-help feature for diagnostics, and we'll give you a report. That could also be helpful for support. 

Hi Can you please private message me your account information and ticket number? This is something that could have several different causes and isn't something that can easily be diagnosed over a forum or without looking at a Diagnostic. I inquire and get someone to help you resolve this issue. . 

I do not, no. I can see if I know someone who does, probably in support.

I haven't tried to reset the default admin password specifically, at least not recently, but I think this still works even now as you still can change user permissions in the accounts table on current versions. If this exact procedure doesn't work, you can use the same steps and table to promote another account to admin.…

Honestly, I'm not sure if that depth of integration is possible right now in the alerting, but I'll check and see if anyone else knows. You also may raise it with support and see if they have feedback. Teams integration has gained traction recently, so there may be an additional solution. 

If nothing else changed on the dashboard or in your installation, you probably should chat with support to make sure there isn't a larger issue in your environment. That shouldn't just "go away" without something changing. 

Hi! If so, I think this would be a custom application template. Do you have SAM or Hybrid Cloud Observability? You can build custom application monitoring to monitor through the Platform. If you have one of those products and aren't familiar with building custom templates, we have classes on the customer portal that can…

Hello! I have asked our training coordination team to look into this and make sure you get your points.

^^ 100% what @"donrobert5" said. These are out-of-the-box alerts, however, like any out-of-the-box alert, I encourage you to examine the trigger conditions and refine those if needed, especially if you feel the alert is firing too much. Also, if you have not done so already, consider taking the Platform Alerts and Reports…

I see this one has been handled in true Thwack tradition, with users helping other users! That document is a great resource for SQL best practices. If you still have issues, I would recommend a chat with support to make sure everything is A-OK