cheryl1 · Staff Technical Academy Specialist · ✭✭✭✭✭

Apologies for my tardy reply! Happy to help. First, make sure you're at least on Platform version 2023.1, as that is the version where Alert Stack was released. Alert Stack must be enabled in Settings after your upgrade. There are potential performance considerations using this feature, so we do not turn it on by default.…

Apologies for my tardy reply! Happy to help. First, make sure you're at least on Platform version 2023.1, as that is the version where Alert Stack was released. Alert Stack must be enabled in Settings after your upgrade. There are potential performance considerations using this feature, so we do not turn it on by default.…

Hi there, I replied to the thread for this issue here: https://thwack.solarwinds.com/support/academy/f/classroom/98621/unable-to-login-into-solarwinds-console 

Hi there, that seems to be a wrong password for the admin account. This could be just not knowing the correct password or if you upgraded from a few versions back (I would need to check to see exactly which version) where we implemented strong passwords, there was I believe a 30 day window to upgrade the passwords for any…

I will pass on your concerns immediately. I don't have direct involvement in this part of the process, but I'll be sure to let the right people know. 

Hi @"bjvariya" We recently transitioned to a new badge process which may have caused some delay. The person who can help the most with this issue is Sara Clark our SCP Program Manager. She is out of the office this week, however I have sent her an email with a link to this thread so she can take a look when she is back…

Hi Adam, that page gives you access to the platform services without an RDP session, but its purpose is the same as the "old fashioned" way of accessing the SolarWinds Platform Services Manager (formerly the Orion Service Manager). It's kind of like process and service management for Windows servers in SAM. There are steps…

Hi Ryan, you may want to pose this question in the NCM Forum and also browse the NCM content exchange. We have several users who share scripts and content and they're quite good at writing them. Someone may have already written something similar or could help you. Scriptwriting is definitely not my forte, but I know…

@"adam.beedell" is 100% correct. If you have a flapping service or stability issues, you need to reach out to support as there could be several different reasons why that is happening. Support can help pin down the problem. With the Job engine you'll want to also make sure you don't have latency or performance issues that…

It's also important to know that "unknown" can mean different things depending on the entity involved and the product reporting it. These are great articles if the issue is within IIS. As for the basics about figuring out what the problem is on something showing critical or warning, you want to click the entity to go to…

Your User name and password are linked to your SWID (SolarWinds ID) that you receive when you purchase products and is active as long as you are active in Maintenance and Renewals for your products. The Customer Portal content is available only for customers with active renewal contracts. If you do not know what your…

@"jholmes" beat me to it. This is the first setting to check. We do data rollups (detailed data to hourly, hourly to daily, etc) to help conserve database space and even performance. If you cross one of these rollover settings, you will not see the level of detail on the data you may expect. This Article speaks to that…

@"vinay.by" is correct. Flow data would be the best to *analyze* traffic passing through a router interface. SNMP will alert you that you have high bandwidth utilization but not what that traffic is. NetFlow Traffic Analyzer (NTA) or Hybrid Cloud Observability Advanced license will give you those features. 

I'm sorry I missed your reply. Since this is the SCP forum, I don't watch it as closely as I do the Classroom forum. I agree that if you are having issues, please raise a support ticket. Ease of uninstall is something that the product team has continued to work on and improve. That's not to say that there isn't an issue…

Oh! Look at that! @"jm_sysadmin" that's a great solution too! That's the beauty of THWACK it's a community and we can all share, and learn from each other's ideas. And thank you for your kind comments

Hello! The first idea that comes to mind is to use Groups. You can organize devices by, for example, location and have them grouped accordingly. Or, you can group them by any of the examples you've cited in your post by making them Custom Properties. Groups can also use dynamic queries based on Custom Properties to add new…

Hi, currently, no. VMAN supports Hyper-V, VMWare, and Nutanix hypervisors on the current version. 

You're welcome! Happy to assist.

Check out this article which takes you step-by-step through uninstalling SAM on version 2020.2.6 or earlier. If your version is later than 2020.2.6, I suggest you contact support to make sure the process is the same. https://documentation.solarwinds.com/en/success_center/sam/content/sam-install-uninstall.htm Any additional…

 I see. Did you edit that map and apply the Account Limitations as well? That should limit the map access by whatever limitations are applied to the user account. Beyond that, we may not be able to limit access further with this legacy tool. Have you considered transitioning to the web-based mapping tool? Network Atlas is…

Hello so I need to clarify a few points. First, are you talking the legacy Network Atlas tool or building maps within the web console, which is not the legacy tool? You can absolutely limit the user to see only the nodes you want them to see by using Account limitations. The easiest probably would be to use a group-based…

Hi Brenton, answer to your question is here: https://thwack.solarwinds.com/support/academy/f/classroom/98002/whd-bulk-client-info-edit-and-import 

While this discussion elsewhere on the Thwack forum is a bit older, the database queries should still be the same as that architecture hasn't changed much, if at all. Start here and see if that leads you in the right direction…

Hi Brenton, I found some resources that hopefully will address your specific need. I'm thinking of importing asset information, which is definitely possible with WHD, and the instructions are found here: https://documentation.solarwinds.com/en/success_center/whd/content/helpdeskimportassetdata.htm There are also other…

Hi Mangesh, this isn't something I've seen very often, and I'd be curious to see what users' experience has been if anyone has tried it and has feedback. I'd also recommend you reach out to support. One of the senior support reps might be able to give you some advice, particularly on anything unique to consider with our…

‘Tis the season for releases! Just when you’ve had the time to wrap your head around SolarWinds Observability, here comes the latest and greatest release of Hybrid Cloud Observability – 2022.4! All kidding aside, this is a great release with some new and exciting features... Okay, *I’m* excited, but I really think you will…

Outstanding! Congrats!

Hello, apologies for the delay in responding, I didn't see this question in this forum :) You will probably have to do this with a custom SWQL query for the report. I poked around on the thwack forums some, as I know we don't have the EXACT report out of the box, and found this thread. There is a Query to get you going on…

Hi Dave, when you build the alert and select the CPU Load in the trigger condition, there should be an output preview that is generated against a select "test" node. Does this preview show all the decimal points? (Screenshot) I ask because many times how this information appears in the alert is determined by the polled…

I somehow missed this. Thanks for the explanation @Fred.Loucks I wasn't super clear myself and learned a bit too. From the SolarWinds perspective, we don't really have a recommendation on how to configure the SNMP v3 authentication, we just try to support what our customers are running. As a side note, I'll link a Success…