chaschu763

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  • Can you please describe to me how the "New Email Ticket" request type would be setup? Thanks Chad
    in Assigning to a particular Request type How do I change this? Comment by chaschu763 December 2016
  • We do currently have AD/LDAP connection turned on and syncing to AD. How will this effect that setting? I was able to send a test email through with a client manually added but we want it to automatically go through without having to add a client each time? Thanks Chad
    in Email from same domain getting rejected Comment by chaschu763 March 2017
  • Ok I see that setting now and that is the request is defaulting too. It is not letting me leave it blank however. If I don't want the emails to default to a certain request type how would I do this? Would I have have to create a "unassigned" request type and set that?
    in Assigning to a particular Request type How do I change this? Comment by chaschu763 December 2016
  • I do not currently have a client setup for that email. Should I? Can you explain how I would configure @shiplps.com to be the reconised domain? I believe that is the current setup be where would I check this again?
    in Email from same domain getting rejected Comment by chaschu763 March 2017
  • I believe in my situation this is not the case as I have another Department head setup and she is not showing in the CC field for the request type.
    in Help with CC email in request type Comment by chaschu763 February 2017
  • Tried Chrome and IE and get the same results. Jeff Tarnowski is the manager for the IT group. I also have Marci Marrone as the Manager in HR department. I would like them both to default at the bottom but cannot get it to work.
    in Custom Field Question.. Comment by chaschu763 February 2017
  • So I tried what your describing and it still came in as unassigned which is what I have the incoming email settings set to for request type when they first come in. Can you direct me as to what I might have set incorrectly? Thanks Chad
    in Keyword Auto Assign tickets Comment by chaschu763 December 2016
  • There isn't anything showing in Clients for HRFax@shiplps.com. I searched with and without the LDAP search. I did a test and I created another account in AD and let it sync to office 365 email. Then I tried to send to helpdesk@shiplps.com from that email account and I get the same error "We're sorry, your e-mail address…
    in Email from same domain getting rejected Comment by chaschu763 March 2017
  • We have AD/LDAP sync on and it is fully synced. Still getting the error when I try and send from the HRFax@shiplps.com email. Does the fact this this is a "cloud" email account and not an AD email account make a difference?
    in Email from same domain getting rejected Comment by chaschu763 March 2017
  • Any other suggestions? I still seem to have all my tickets come in as "unassigned" request type which is configured under my incoming email setting but I would like the action rule to take over and put the ticket in with request type of "distribution list" Thanks Chad
    in Keyword Auto Assign tickets Comment by chaschu763 December 2016
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