chad.every · Senior Staff Product Manager · mod

For the Events widget, I'd take note of all of the events that come in with Malformed messages and see if you can fix those first. It would be an issue on the network device itself and it's netflow configuration. This typically involves doing a packet capture of the flow data and seeing how the packet is being…

How are you polling those Windows Servers? SNMP? WMI? Agent?

@"vinay.by" , without a NLB, then it simply is a balancing act of configuring netflow exporters directly to different SW engines. Regardless of what direction to take, i always recommend monitoring your FPS drop rates in NTA. This isn't well known AFAIK but there are a couple of windows performance counters that show you…

FPS (Flows Per Second) stem from netflow data collection. It is not something that changes by reassigning nodes from one engine to another engine. This is a configuration on potentially several network devices. In your SolarWinds web console, i'd navigate to My Dashboards > Netflow > NTA Summary page. There is a widget…

@"ClulessMorgan" , it's been a bit since i tested Twilio in a lab, but this was the screenshot i took from a few years ago. This was an alert actions of 'Send a GET or POST Request...' I hope that gives you a base to work from. I obfuscated my Twilio account ID in the URL and the to/from phone numbers in the body.

Nothing you need to do. Looks like we were able to squeeze the fix into the next upcoming service release (2024.2.1). That is expected mid-July (17th currently, but dates could always shift a little, so it isn't concrete)

I'd add a PowerShell component monitor to that application template. Simply have the script follow this logic (I didn't build the script but you'll want the last line identical to what i have) ...Stuff to detect if process is stopped ...if stopped, delete file ...start process Write-Output "Statistic: 0" The last line…

 @"jmonjackson", there might be a bug in 2024.2. I tested this operation using PowerShell and attempted to delete an interface. I successfully ran the script on 20241.1 but ran into an error on 2024.2 using the same script. Internally at SolarWinds we are tracking this under OO-34768.

@"jcrowe" , can you post your support case number or DM it to me directly? Thanks.

I typically stray away from assigning Custom Properties via API or even the web console as much as possible. I try and use the Alerting Engine to assign all of my Custom Properties to ensure standardization, regardless of how the node was added or who added it.…

The error is too generic to give a good answer here. When i run into issues with the installer, then i get a different installer from the SolarWinds Customer Portal to double check. The offline installer would be required to go to version 2024.1.1. If you use the online installer, it'll always bring you to the latest…

One thing I forgot to mention and I'll save everyone the trouble I faced. When trying to filter on Custom Properties, you have to add a JOIN to custom properties in your SWQL query. You don't have to reference the Custom Property in your SELECT at all. As long as it exists in the JOIN then you can use Custom Properties as…

Can you send the documentation link? The API Poller Credentials are part of a different feature entirely. Creating an account under Manage Accounts is the correct way.

Do the interfaces show as Unknown when using SNMPv2? I've seen issues in the past where a vendor did a good job exposing OIDs on SNMPv2 but did not follow the same path on SNMPv3. Even an SNMPWalk between SNMP versions might give you an idea on the differences.

What i've typically seen with DMVPN is that the OID's are dynamic. So building a custom OID poller isn't feasible.

On the modern dashboard front, there is a concept called Global Filters that allow you to use URL base filtering. It gives the ability to have a single "templatable" dashboard and then update the URL to show/not show data on the widgets. In a future release we plan on bringing in a filter icon into the top right of the…

Best I can think of is if you can get SAM/HCO (Not sure what licenses you have), and build an application template that will SSH into the device every 5 minutes, run your show command, and then parse the results. Then an alert of must exist for X time. The SSH part would have to be done with a script monitor like…

The less intuitive side is understanding how SolarWinds server to remote server connectivity works in SAM. When you edit an Application Template, there is an 'Advanced' section that you can expand out that outlines the preferred polling method. It defaults to 'agent' and automatically falls-back to 'agentless'. That means…

Yup, that is something that we were able to fix quickly and bring into 2024.2

@"GirbanG" , can you elaborate here?

The age of NPM 12 is the challenge. Version 2020.2.6 doesn't support SQL 2022. You'll need to review both the OS that Orion is running and the version of SQL. If I were you, I'd stick with Windows Server 2016 and SQL server 2016 SP1 (minimum) for this migration. Then upgrade NPM 12.0 to 2020.2.6, once on that version you…

I've used the NetPath feature in NPM for this type of scenario. The 'node' is simply wherever you install the NetPath agent but you can source multiple paths from that agent. My scenario was more inside my network going outbound and I had to create rules to force certain netpath destinations to always travel over a certain…

HP removed disk info via WMI when using Insight Manger. I think it's still there on SNMP. You could try changing the node to SNMP, but it's a pain and not recommended at this day and age for Windows. The alternative would be to build something customer as a SAM Application Template and attempt to reach into iLo for the…

There isn't anything native to run alert actions via the Agent, though that would be nice. I worked up this POC a few years ago that would use the alert action > script calls into Orion API > Assigned SAM template with script to fix issue > Then unassigns template. This work-around uses the agent connectivity only. This…

Charts and Icons are the only coloring options that I know of. Inside of Modern Dashboards, row/column/cell formatting would be a feature enhancement I believe.

The Switch Stack feature is Cisco only. This article lists the OIDs we are checking for compatibility. support.solarwinds.com/.../The-device-does-not-appear-to-be-configured-as-part-of-a-Switch-Stack

Easiest route might be to have the WLC send a syslog or SNMP trap and alert on failover. Otherwise, you have to first create a SNMP monitor to know which of the WLC is active/primary and then create an alert for a custom SNMP Poller.

I had a typo in my script and I did get it to work in 2024.1.1. However, I did reproduce this in another lab running 2024.2 RC1. I've created an internal case to track this, OO-33484.

What version did you upgrade from? I tested this on a 2024.1.1 lab and got the same error.

That is odd behavior for sure. Not entirely sure what might cause it but I've seen issues with a sub-service that SW uses called 'RabbitMQ' that is tied to a handful of things in the platform. You can consider if you want to go this route before Support gets back with you, but you can reset this service by following…