ccrevest

I think it would be great if you could arrange the layout of the ticket yourself to customize what works best for your organization.

I have been wanting a feature like this for so long for my Help Desk! This would be so valuable if this could be added into SW Helpdesk

I agree, I would love to use the FAQ for our end users but if they have to open the attachment to see screenshots then we can just forget about using it for our end users benefit. Sounds silly, but they either a) wont notice the attached file, or b) wont want to take the extra click to see the attachment

Would make this much more useful!!!

I had the same questions actually. I think if there was something that triggered a reminder it would be much more useful. Or if it could be utilized with the tech's Outlook calendar.

I too am unable to create an accurate report as this feature is so frequently forgotten by my techs and analysts. By somehow tying it to the Request Type would be a big help

Is there a status on this? I would love to make the calendar feature more useful for my staff