bworth

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  • From the looks of it setting up the report this way should work. I believe it's pulling the time that each tech was assigned on a ticket and the ticket was open. So it should show then how long each tech was working on a ticket. Hope this helps! Brendon
    in Time spent on any ticket per day by technician Comment by bworth December 2019
  • It sounds like this may be an issue with the way you have the Approval Process set up that is preventing you from seeing this or you don't have a valid ticket created yet that matches your approval process. You need to make sure you have an approver set up depending on the type of approval (Location, department, or CAB).…
    in My Approvals - My Vote Comment by bworth November 2019
  • Hi, This is a very strange bug but I was able to find a workaround. If you set the start date to 12/31/18 and have the time set to 12:01 am you should get it to start running on 1/1/20. Attached is a screenshot. I hope this helps! -Brendon
    in Yearly Task Bug Comment by bworth December 2019
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