bvondeylen

Reservation Capabilities need a major overhaul. NOT just reservation capabilities within a ticket (although that would be nice). Reservations currently are very cumbersome to use, so we don't. It should be more like a library circulation. Reservations that are tagged as "Reservable" should be simple to 'check out'. Find a…

Also need adding Assets to be streamlined. No reason to require creating a PO, then adding Assets, THEN requiring us to go back to PO and adding Line Items for each Asset, and duplicating fields (adding each asset to a model and part#). We should be able to Add PO. Add Asset and assign the Asset to a PO#, which then then…

Would really like an iPad app (not an iPhone app used on an iPad). Having a true iPad app would be very beneficial to our techs in the school district.

My thoughts on this. I would like to see a "Ticket Type" of "Project" When selected, it should be possible to have 'unlimited' Assigned Techs. Should be able to add a Request Type to each of the Assigned Techs, along with a Scheduled Due Date, and Request Detail. Really, combining Details and Status & Schedule into a box…

What kind of devices are you attempting to inventory? If you are looking for Windows machines you can open Setup > Assets > Discovery Connections Choose WHD Discovery Engine (WMI) as your Discovery Tool and WHD will find any Windows machines in the IP Range you specify and add them to Assets in WHD. If you use JAMF for…

Have you tried going to Tickets > Search Tickets / Advanced Search Tickets matching ALL of these Conditions: Status is Open … and Any of these conditions Status is Assigned (you could put both in …and Any of these conditions) Save this Query. You could then use this in your Dashboard, or just start the day looking at…

No. I have Purchase Orders with over 1000 line items. I imported the PO into WHD. I haven't tried manually entering that many line items, but I can't belleve that would matter.

Have you set the Status of your Ticket to Resolved (or Closed)? If so, you should only get a ticket telling you the Ticket has been Resolved. If you go to Setup > Tickets > Status Types and click on any of the Status Types (ie Resolved), you will find all the options. You can remove Resolved from Alerts Enabled (for…

What do you mean by "usage"? If, what are they for Assets are used for inventory. Processes are used to Automate certain tasks (Action Rules) or approve Tickets (Approval Processes).

I will answer the PO/Assets question. Yes, it is funky. You need to create the PO. You then need to add the Assets. You then need to add the Assets to the PO along with the Asset Part No. and Model, and Cost. Seems very redundant. AND you need to get the Line Item # correct as well.

I will also add my support for updating the app (please), but also creating an iPad app. Using an iPhone app on the iPad is not a pleasant experience. Please also create an iPad app and soon.

I updated my iPhone 6 to iOS 8.1.3 and WHD Mobile is still working for me.

If it helps, here are some screen shots. In the above ticket, I would like the following Custom Fields printed: Student ID, Legal Student Name, Grade, Enrolling AT School, and Enrolling AT Classroom Teacher BUT, only Legal Student Name and Grade are printing. Why?

Is this to solve for techs who want to use email and WHD? Or for clients who don't know how to reply to a ticket properly?

I should also mention, that I would like to keep these tickets as a group, so they are together for reference.

Sorry, WHD 12.4.2 RC1 is the latest on THWACK

I would think you could do that with Action Rules, but it would need to be pretty specific. IF <look for specific keyword> then change this field to <whatever you want to set the field to be>.

In the list view, at the upper right, click the Pencil icon (to the right of Column Set) and in the dialog box that displays, there is a checkbox near the top that says "Display Full text in Requests and Notes". Make sure that box is unchecked.

It appears the video showed something that doesn't happen. Having the client appear on the child ticket needs to be a feature request.

I don't mean to be harsh, but really? The app was just converted from 32-bit to 64-bit and that was it??? No new features at all, and it took a year to do that? We still cannot scan barcodes to search for an asset. We still cannot even search for an Asset at all. And it took a year to complete?

I am also hoping for an update. Especially hoping for an iPad version, but also hoping for an updated iPhone version. Looking to "Search Assets" just as we now can only "Search Clients" and "Search Tickets". An iPad version would give more space to create Notes and do more like what the desktop version can do with Tickets.

If you find an answer to this question, I would like to know as well. 

There is no setting that Requires an Asset to be entered. I would put in for a Enhancement Request.

Here is an example of what I am talking about. In this case the actual ticket doesn't matter, it is the concept that matters. To the right of every ticket, a listing of FAQs should appear that are appropriate for the Request Type. When creating a new NOTE, you should be able to click on any FAQ that would appear on the…

You can export the report in PDF, TSV, or Excel format and view. It is a workaround, but it will at least get you what you want.

Is there any word on this? It would be extremely helpful if JAMF and WHD would sync mobile devices for inventory. We have over 4,000 mobile devices and right now we have to update inventory either manually or by importing a csv file.

I agree. I would be better if the custom field would work with a Room (instead of a Location). We would then use that to designate Rooms with Asbestos. That way our Operations Dept would use our Help Desk. IF the Custom field would be displayed on a Ticket, the Operations crew would know there was Asbestos in the Ceiling,…

So it appears it does work, it just doesn't look like it. I was expecting to SHIFT-Click and the box would turn "Green" indicating all records were selected (that didn't happen). So when I flipped to the next 100 records, and saw they were not selected, I assumed it wasn't working. BUT then I tried exporting after…

I have the same issue. What is interesting is that Checkboxes only display vertically, while Radio buttons display horizontally. Would be nice if Checkboxes would also display horizontally (or at least the option to specify).

Not really sure what you are asking. To complete a help desk ticket, set the Status to "Closed". If you mean the process, that would be different for each tech. Personally, I assign all help desk tickets to tech. That takes all tickets from 'Open' to 'Assigned'. I than encourage all techs to communicate via Notes to…