bveal

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  • I am also running 12.5.2. Where would I use BBcode to set a larger font for all ticket notes?
    in Hidden Gems of Web Help Desk - Text Formatting with BBCode Comment by bveal July 2018
  • I am a primary tech for a school district. We are all-in with Google. I would love to have an API connection to Google Calendars from WHD to auto create the calendar entry in a specific Google calendar, based on the user logged in, and added to the "Client"'s Google calendar as well. I see this as being possible if it…
    in Web help desk - Calendar Comment by bveal July 2018
  • I believe you could accomplish what you are wanting to do by making use of the "Process\Action Rules". Under the Criteria tab, choose "Custom Field" from first drop down, then whatever other fields you want to specify. You would need to create multiple Actions to send out the different emails to the specific recipients…
    in Custom Field Logic Comment by bveal July 2018
  • Thanks Fluffy for the reply. I had a feeling that is currently the case. I went ahead and created a feature request for this ( ). Please vote on it if you would like to see this implemented.
    in Move Custom Fields location in ticket Comment by bveal July 2018
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