bsjohnson

Not it!

I'm shocked that this thread started 7 years ago and its still not in a completed state.... This logic is implemented in many other help desk solutions and I have recently questioned the programming team behind it. This site shows that they are only working on 3 items, if they are busy with other items that are improving…

I believe close to the latest... 12.7.2 - Build #12.7.2.39

Having same issue. This is usually not the case, generally restarting the whd services fixes this but for some reason that no longer seems to be the fix.

Same, doesn't work for us either and we are newest and greatest version. Past 3 versions it has not worked even with updated cert.

That seems extremely redundant regarding the example. But to answer the question: "not possible".

@"convict" This would be helpful, only way i can find while trying this now is making a custom status type with alerts. Have the status be hidden from filter so it doesnt show in default queue, client & tech reminders on. Making it a custom time will be difficult and I havent tried yet, so i decided to stick to a number of…