bryang

Thank you for your replies, that's what I needed to know!

But will there be a final build? If you call something a "release candidate," that usually means it's still in beta. System admins won't install anything marked as RC, only a full product or final build.

What about the final build, when can we expect that? Or is there a discrepancy in terminology (release candidate = final build)?

Yes, the update to 12.7.1 has resolved my issue! I'll have to do some testing, but I do recall there being issues similar to what you're describing. I'll let you know what I find out.

Sounds interesting, I'd be interested in seeing or hearing about the finished product!

We are upgrading to 12.7.1 tomorrow morning, so I'll have to see if that fixes the issue. Otherwise, we are on 12.6 using MySQL database hosted on the same server as SolarWinds Web HelpDesk.

I would be interested in helping to beta test the mobile app. Will it work for those of us using CAS to authenticate users, though? As I recall, the old version didn't seem to support that?