Comments
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This is the very reason we are not using the chat support channel right now. We must have something that will attract the eye contact of incoming chat for the service agent or an audible alert that someone is waiting in the chat queue.
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@"joeybrown" An example of how this feature could be used would be to add the "date/time" field logic to be available to be selected when using automation rules. It would also be a good idea to add the option when creating a task in a service request. When selecting the "Due in" xxx day(s) option, add the availability to…
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@"michael.baydal" this is something we need to discuss during our QBR.
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Try following this example here: Service Desk API - add attachment to new incident? - Forum - SolarWinds Service Desk (SWSD) - THWACK
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This is my default dashboard - fyi, Garcia is a view on a problem child to see what incidents they assign to other service agents for review This is a generic view I have created for my service desk agents to monitor:
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add the {{incident_attributes}} line in the body of the text under "Email Layout" section and it should generate the attributes of the incident in the email.
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This is a sample of what we have implemented for our categories/subcategories at our hospital. Hopefully this will give you some insight although it is not specifically for education sector. If you would like to see all, please feel free to message me as it will not allow for me to add any more screenshots than what is…
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I've added this in the Features Request section as well: thwack.solarwinds.com/.../edit-service-request-dependency-fields-after-submitting
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Ticket Templates: Be able to have pre-filled tickets for quicker ticket creation time Any ETA on when this could be done?
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Any ETA on when this could be done? Ticket Templates: Be able to have pre-filled tickets for quicker ticket creation time
