boohoobear

Agree, far to easy for the user to bypass this useful feature. Please action, but only 2 months old request so who knows when it will be done, maybe after 12 months.

in Can we make the description field when logging an incident Mandatory? Comment by boohoobear January 2023

Agree, the majority of reports are averages, no real way to get a specific number, a report that shows the numbers of closed closed in a specific time frame, ie, withing an hour, within a day, are standard reports in other products and link directly to SLA, so why not in SolarWinds? I do find the whole reporting section of…

in Reports that show calls closed under an hour? Comment by boohoobear April 2023

Agree this is a very useful feature and much missed since we migrated to SolarWinds. I run a service desk and having calls auto refreshed is extremely helpful. I see the request is now 10 months old so not hoping it will be actioned soon, which is a shame.

in Auto refresh incidents page to automatically display newly created incidents and service requests Comment by boohoobear January 2023

boohoobear

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