bmrad · Product Manager · admin

Please open a support case and upload diagnostics. Post your support case number here so we can take a look. 

Hi, Thanks for your feedback, can you open a support ticket and upload diagnostics? Post the ticket number back here so I can have Engineering take a look.

For Observability Self-Hosted, we've started to expand OOTB support: * 2024.4 (GA):* Database: RDS for SQL * 2025.1 (RC available to customers in the customer portal): * Database: RDS for MySQL, Aurora-MySQL, PostgreSQL, Aurora-PostgreSQL. Oracle, * Network: AWS Load Balancer Check out the Release Notes for more…

Encourage y'all to open a ticket and upload diagnostics and post the number here in thwack so we can take a look. We are unable to reproduce this behavior. 

In our testing, we've found a few very minor issues with Windows 2025 (like our templates identifying Windows 2025 as 2022) so we've already listed Windows 2025 as supported here: https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-orion-requirements-sw1916.htm Those minor issues are planned…

If you open a support case, please post the case number back here. 

Can you share the ticket number of your support case. More about the the 2024.4 Release Candidate here: SolarWinds Platform and Products—Version 2024.4 Release Candidate Now Available! 

You can find out more about 2024.4 in the RC Forum: SolarWinds Platform and Products—Version 2024.4 Release Candidate Now Available!

Can you point to the Feature Requests you are interested in? Over the past couple of years, we've focused on improving compatibility with the devices we already support, improving stability and scalability, and fixing bugs. 

This document covers the things you should review and consider before upgrading from 2020.2.6, highly recommend you go through it detail. https://documentation.solarwinds.com/en/success_center/orionplatform/content/install-centralized-upgrade-primary-server.htm Backing up your Orion server and database always highly…

Please share your support ticket number for the issues you are having. Also note, 2024.2.1 is available, suggest you upgrade to that version. 

I just tried it an it worked. https://hco.demo.solarwinds.com/Orion/Login.aspx 

Hi. Can you share your case #? 

When installing on a VM and your having issues, try copying the ISO to the VM and running it there, rather than mounting the ISO in VMWare and attaching it to the VM. 

If you've opened a ticket on this, please share the number. 

Note - there is a migration tool available in 2024.2 to move your Network Atlas maps to Intelligent maps. This covers most use cases, but we recommend giving it a try and let us know of any issues you find, we plan to continue to improve it in the next release.…

This fix is also available in 2024.1.1 (service release) released on Thu Apr 18. This version is available in product on the updates page. Release notes are here: https://documentation.solarwinds.com/en/success_center/orionplatform/content/release_notes/solarwinds-platform-products-release-notes.htm?language=en_US#link3 

We plan to resolve this in a future release, check the release notes for your issue. 

Hi. If you've opened a case with support, can you share the number here? 

Saransiga, this is scheduled to be fixed in the next release, RC is next month. 

Take a look at this article: https://support.solarwinds.com/SuccessCenter/s/article/Stop-monitoring-specific-changes-in-SCM-hardware-or-software-inventory-profiles-using-out-of-the-box-exclusions You could also use the profile as a template and make your own that doesn't gather that information. 

Those three out of the box policies server as examples for you to build policies yourself. 

Can you share the ticket number? 

Hi, can you post your number of your support case? 

Hi. If you've created a support case, please post the case number here. Thanks! 

If you opened a support case, can you share the number? 

Has anyone that has applied the BD continued to have issues monitoring Fortigate?

Hi. If you opened a support case, can you please post the case # here? 

Can you post your support ticket ID so we can take a look. 

If either of you had filed a ticket for this, please share the ticket #.