bmrad · Product Manager · admin

Make sure you check out the SCM 2020.2 RC Release

Branding for self-hosted customers will come out in a later release. 

See the new features you can try in the Virtualization Manager 6.1 Beta and then sign up for the beta.

Take a look in the 2025.4 RC blog post and see if this is what you need: Expanding AWS Coverage - Support for organizational credentials. SolarWinds Observability Self-Hosted and Orion modules — Release Candidate Version 2025.4 is Now Available!

#1 is correct, #2 won't work. If you are online and deactivate and then reactivate, at most you'd lose a poll or two, no service restarts are required. If you are offline, it will likely take you a little longer and you'd miss more polls. 

Info on the release are in the blog post: SolarWinds Observability Self-Hosted and Orion modules — Release Candidate Version 2025.4 is Now Available! And the release notes:…

For OSH, you can activate nodes across multiple instances. If you already have a OSH license with available nodes, you can activate 25 nodes on the new OSH instance. 

Also, the 2025.4 RC blog was posted yesterday. SolarWinds Observability Self-Hosted and Orion modules — Release Candidate Version 2025.4 is Now Available! 

Can you share your support ticket number?

If you opened a ticket, can you share the number? 

We have this article the goes into some of the advantages: https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-winrm-support.htm 

Also, new troubleshooting KB: https://support.solarwinds.com/SuccessCenter/s/article/Adding-a-WinRM-WMI-node-to-the-SolarWinds-Platform-fails 

What version of the SW platform are you running? If these are Windows 2022, did you enable TLS 1.2? 

Vote on KEA support here: [mention:ee5ec73d7aed4f649bc614dd03cdc660:fb5d84b10a5745448a7a45dafc1faa43]

Please open a support ticket and share the ticket number here so we can investigate. 

Please open a support case and upload diagnostics. Post your support case number here so we can take a look. 

Hi, Thanks for your feedback, can you open a support ticket and upload diagnostics? Post the ticket number back here so I can have Engineering take a look.

For Observability Self-Hosted, we've started to expand OOTB support: * 2024.4 (GA):* Database: RDS for SQL * 2025.1 (RC available to customers in the customer portal): * Database: RDS for MySQL, Aurora-MySQL, PostgreSQL, Aurora-PostgreSQL. Oracle, * Network: AWS Load Balancer Check out the Release Notes for more…

Encourage y'all to open a ticket and upload diagnostics and post the number here in thwack so we can take a look. We are unable to reproduce this behavior. 

In our testing, we've found a few very minor issues with Windows 2025 (like our templates identifying Windows 2025 as 2022) so we've already listed Windows 2025 as supported here: https://documentation.solarwinds.com/en/success_center/orionplatform/content/core-orion-requirements-sw1916.htm Those minor issues are planned…

If you open a support case, please post the case number back here. 

Can you share the ticket number of your support case. More about the the 2024.4 Release Candidate here: SolarWinds Platform and Products—Version 2024.4 Release Candidate Now Available! 

You can find out more about 2024.4 in the RC Forum: SolarWinds Platform and Products—Version 2024.4 Release Candidate Now Available!

Can you point to the Feature Requests you are interested in? Over the past couple of years, we've focused on improving compatibility with the devices we already support, improving stability and scalability, and fixing bugs. 

This document covers the things you should review and consider before upgrading from 2020.2.6, highly recommend you go through it detail. https://documentation.solarwinds.com/en/success_center/orionplatform/content/install-centralized-upgrade-primary-server.htm Backing up your Orion server and database always highly…

Please share your support ticket number for the issues you are having. Also note, 2024.2.1 is available, suggest you upgrade to that version. 

I just tried it an it worked. https://hco.demo.solarwinds.com/Orion/Login.aspx 

Hi. Can you share your case #? 

When installing on a VM and your having issues, try copying the ISO to the VM and running it there, rather than mounting the ISO in VMWare and attaching it to the VM. 

If you've opened a ticket on this, please share the number.