bknight

You should be able to map that field in the Attribute Mappings section inside your AD/LDAP connections. We use this currently and do not have add this in later. Now, we do have the occasional issue where a new location is created cause of a typo. You can eliminate that issue by unchecking the "Add any new locations"…

A not ideal, but workable solution is set the website as a bookmarked page on your iphones/ipads. You will browse to full site which actually gives you way more visibility than the app. It does not render well on the small iphones, but it is possible to work with it. Hopefully Solarwinds puts some additional effort into…

You could also have the system auto assign the request type and keep that the same. Granted, it would through off your other request type numbers.

One way we handled this was to create action rules that generated new tickets and auto assigned them to staff. The only problem was, someone had to go back into the newly created tickets to add in additional information like name, department, etc. There wasn't a way to pull information from one ticket when generating the…

Actually we've been able to set this up. Granted, our voicemail already populates into our email. We currently use Skype for Business (Lync). Since voicemails go into our inbox, we point the Response Group to send the unanswered call to our Help Desk email account. This is also the same account that is pulled into WHD.…

I've ran into a similar problem. I ended up creating separate action rule for each possible scenario. 

From what I've experienced there is no proper attribute mapping for location. You can auto assign it to a specific location, but that would do it to all devices. Another option would to map the location to the IP address, assuming your locations are on different subnets. It would be nice if you could map the location field…

There is a way to do this indirectly. You can create the query in the search ticket field. Then make the query shared. That will allow other people to use that query when creating the widget. It should then allow all to see the same widget.

Not sure if this is possible. However as long as the generated email is sent to an imported mailbox, it will update the ticket. You do have to have your WHD set to import messages. 

You can create a report that shows open tickets for a specific technician(s). I don't see a way to say grab oldest ticket, but you can show open tickets. You can then go to filters and select one or more techs and whether the status is open or closed. You can assign a date range too if needed. Once you create the report…

That ended up being the solution. Database is now on a new server.