bkenney

Sent them the link to this thread right after I read it . I asked them to send me their description of the bug and either an ETA for a fix or a link to their release notes describing the fix. Waiting to hear back.

That makes sense now! Thanks for clarifying.

I did send screenshots and had a remote session with someone. They keep implying that I have an email setup incorrectly so I kept researching the issue and discovered this post - which matches my issue.

What exactly did you update in the action rules that fixed the problem? Or did you just make a non-impacting modification and save the rule, thereby making an update?

Did you try the solution I posted below? Open each action rule you have and click Save.

I was also receiving the same error after making Tech Group changes, including deleting Tech Groups that weren't being used. I was able to resolve this issue by opening each and every action rule and clicking Save. After doing this all the errors stopped occurring. It's a pain to have to do this but at least it eliminates…

Update: I was able to resolve this issue by opening each and every action rule and clicking Save. After doing this all the errors and messages stopped occurring. It's a pain to have to do this but at least it eliminates the errors.

Seeing this same issue after making a few changes to Tech Groups and Request Types.

We've experienced the same issue with some of our tickets. One of our Techs noticed that a ticket disappeared from his 'My Tickets' list. When I did a search like you did on all status types, it returned 3 tickets, including the one that had disappeared from the 'My Tickets' list. I'm not seeing any pattern or commonality…

3 years later, I'm having the same issue. Was there ever a resolution for this?

I'm having this same issue and it's causing emails to be rejected. Entered a Solar Winds support case and they seem confused by the issue and have not told me this is a known bug. Has it been formally reported to SW by either of you?