bisais

the features really great, but we just do not know when it will be done, hoping to be soon as we are excited about this. Almost everyday I am looking to have an update about the new Release carrying new features

Just patiently waiting for the release...

This really a great initiative, just wonder when it will be done, wishing it will be very soon. We are using Web Help Desk in 1 and half year from 90 to 101 Techs License, now we like to move it on a Windows Server 2012 with SQL Server 2012 Hoping the installation setup which support for this OS/Database will release soon,…

This will be great, so the technician cannot just closed/resolved ticket without notifications to the client. Many of our techs just resolving tickets with save button, and client was surprised that their ticket was been closed without their confirmation which really unfair.

So far not received any private email . Just wanna say Hello once more to our WHD Developers

woooow.. It is really nice to know the Reports can be Exported in Excel, hoping that it will be the same with Exporting Tickets. We are really facing problem when exporting TSV and opening it with excel as the Request Details and Notes are really messed up. Keep improving this great web help desk Software, we love it

if you have not change anything on whd.conf file, then you can access by typing on the address of the browser the [IP Address]:8081 which same as http://[IP Address]:8081 Regards, Benar

For time being, probably you can use the Action Rules that if there is word Priority:Urgent on the Subject, then it will trigger the action rule to set the priority to Urgent or what ever setup you like on the ticket to be automatically made by action rule. Regards,

WHD is just a great product mainly for ticketing with its simple to use, flexibility (any department can use and benefit from it) and Automation through API. Having WHD certification is Great

Hi Peter, Thanks for the information. We are currently on WHD Version 11.2 and would like to upgrade to a higher version to benefit new features but afraid of like the above bug. Which version has unknown bug after 11.2?

Probably the asset was a child in a Parent Asset. Try changing location of the Parent instead. Not sure

Each Request Type has setup to auto assign it's Tech by Lead Tech or Group Techs. When the Tech changes the Request Type it will immediately change the Assigned Tech based on the Auto Assign Setup. Regards

Auto assign is the best feature on WHD as you can create multiple groups where other software does not. System looks who are techs in Tech Group assigned to the request type of a ticket, then filters who are assigned techs through location, then department. you can disable the department if you want to , if you like…

I would be interested in participating too

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